Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello, sorry if I am doing this wrong but airbnb is a whole new world for me. I almost looking for a short term stay location (1, 2 days max atm) that primarily focuses on having a dock/pier/something in the backyard that I can crab right off of. As a new... Latest reply by Mike-And-Jane0

Just wondering how often people get Airbnb guests in this area Latest reply by Sophia

I am very new to hosting guests.... and I got 2 guests staying on one floor for 2 months as my first guests and its been about a month now. The problem is they changed all the lightbulbs to blackout lights the first day, and never turn any lights off nor ... Latest reply by Soohyun1

I host a spare bedroom with an en suite in my home. Up till now, I have always taken it for granted that I can enter their bedroom when they are not there so as to check that everything is OK and for light cleaning. Recently I had a solo female guest (I a... Latest reply by Joe2278

Hello community, I am hoping to get some advice about what to do in the instance of guests leaving wax stains on my [ high quality ] linen, electric blanket and carpet.They were young and really nice however this is going to take a huge amount of time to ... Latest reply by Sarah5248

Help. I’m not sure how to handle this. Our hosts did not do their routine yard maintenance in between the last guests leaving at 10am and us checking in at 3pm. However, they chose to show up during our stay to do…so far 5 HOURS of mowing and weed eating.... Latest reply by Sangeeta8

Hi there! I am brand new and managing 2 high end properties. I was curious to know if it’s normal to have cancelations just days before arrival? I know I can do a tighter cancellation policy but that seems to deter bookings. Is there a happy medium anyone... Latest reply by Bhumika

Does anybody have a positive experience with Airbnb regarding host damage?My friends apartment was destroyed. Obviously Airbnb did not vet vet the guest properly. It was 12 days ago. He’s already changed his name and he still on the site.We need to know w... Latest reply by Adam1781