Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

It should be noted, while Airbnb has a strict policy against any parties being held at a property, hosts will be putting their reputation(review score) on the line if your report the guest to Airbnb. Airbnb will notify the guest and ask them to leave... Latest reply by Jonathan2850

Airbnb recently denied my requests to remove a biased and retaliatory review after a guest left a false and damaging review purely because I submitted a legitimate compensation claim for her repeated violations of house rules. This is my situation and an ... Latest reply by Dave52

Hi everyone,We operate a short-term rental management business with over 20 Airbnb listings across New England and have proudly held Superhost status for 3 years straight. We’re loyal to Airbnb and do not use direct bookings, unlike most in our market. Re... Latest reply by Helen3

I have had guests for 9 days. I met with them last night and confirmed 11am check out. I just got home from work and everyone is still here with dog and all their stuff. I had plans that have to be changed and it will now be an imposition to get ready fo... Latest reply by Jeff3157

Has anyone had success getting a clearly retaliatory review removed?I'm a long-time host with 750+ 5-star reviews who takes guest experience very seriously, and I’ve never posted here before—but this recent situation has left me deeply concerned about how... Latest reply by Frances3408

I had a guest that completely ruined my property and I am no longer able to book the place out for the next 2 months.I filed a claim for over $20k. Immediately after I filed the claim, I received his review specifically saying that "Everything was lovely ...

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Thembelihle1

My guests just checked out - 30 minutes late after I already extended the checkout an hour for them. I walk in to realize the room is like a sauna and the window is open, the heat is set to 78 degrees! Our house rules specifically state to please not open... Latest reply by Karl1705

Hello everyone, I just wanted to voice out my concern and frustration on one of my guest leaving a retaliatory review using lies to defame my listing. In our listing details this is what we listed: **PLEASE READ**Only 2 sets of COMPLIMENTARY (free) toile... Latest reply by Marie8425

I’m posting this to warn others in the Airbnb community about a deeply upsetting experience I had, and how Airbnb has failed to provide any meaningful support or accountability. I stayed at an Airbnb property hosted by David **. Not only was the unit in... Latest reply by Camila930