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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello Airbnb community. My Airbnb superhost account was suddenly and inexplicably suspended. On Saturday night, 9/17, guests at one of my Airbnb's threw a party. We contacted them, spoke on the phone, and they informed us they were having a birthday ... Latest reply by Evelyn1102

I have 7 years experience hosting with Airbnb. I am a Superhost and Guest Favourite with have over 150 overwhelmingly positive reviews and a 4.98 rating. Occasionally a problem arises with a guest and I always take advice from the helpline before I respon... Latest reply by Mike-And-Jane0

I have guests leaving today after one week stay. On day 3 of their stay they reached out complaining of ants inside the house and around the pool. I offered to get pest control in but they declined - likely wanting to social distance due to Covid. I told... Latest reply by Branson1

I have a one bedroom apartment I rent out for vacations. I usually charge people for using the electric as here in Mexico, the electric is so expensive, and i only charge a modest fee for my apartment. It also deters people from using it all the time, lea... Latest reply by Susan1188

During my recent stay in Eastvale. I stayed in a downstairs bedroom with a shared bathroom in a home. The listing states Private room in guest house. Not correct. Private room in their house is more accurate. My room was Hosted Min who is a Superhost ... Latest reply by Paula

A local guest booked our place claiming that they're visiting the area (then later I found out that they actually live in the area but that is a different story). By noon of the following day after having already stayed the first night she claims that the...

Very bad experience. I have lawer rates but an energy budget. 90% of the guests apprecite that. But Airbnb allows that guests break the rules and when I force in holding the rule, - airbnb accepts retiliation activities in reviews which mislead other gues...

Has anyone else noticed Airbnb charging an Occupancy tax on long term stays that they aren't supposed to?? I'm in Manitoba, Canada, and there aren't supposed to be ANY taxes charged on stays longer than 30 nights, yet all of my bookings over 30 nights are... Latest reply by Rebecca

I have just had a guest who left unwashed crockery, one of the toilets was disgusting, wet towels everywhere, duvets on floor, gas hob thick with grease and dirty greasy kitchen surfaces. I wrote a neutral review saying they were friendly and communicated... Latest reply by Helen3

While the idea is great, it is just impractically executed. As many other hosts and superhost alike have continually retorted the same sentiments on the allocation of the guest favorite badging, it needs some work aside from its AI 24hr regeneration cycle... Latest reply by Bryant61