Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Thembelihle1

Hi,We are new to renting out accommodation and the other day we had a very interesting incident that my husband and I feel we would need support in whether we handled it correctly or not.A person writes to us where, based on the fact that we are new landl... Latest reply by Shelley159

I’m posting this to warn others in the Airbnb community about a deeply upsetting experience I had, and how Airbnb has failed to provide any meaningful support or accountability. I stayed at an Airbnb property hosted by David **. Not only was the unit in... Latest reply by Camila930

I want to enhance the services provided and I want to get to know hosts who have units near my units to exchange work between us Latest reply by Marie8425

Please let u knw how to communicate, how to convince for the booking Latest reply by Kyle952

Hello Everyone,We live like a heaven in sharkoy/murefte.But i am very sad for it has so much history and nature here but going down by time.Lets improve tourism in Murefte and try to help to more people get known about history and nature about this beauti... Latest reply by Alex

I’m feeling really frustrated and would appreciate some advice. I hosted a guest for 2 months. My listing clearly states NO CATS due to a severe allergy. The day before check-in, she informed me she was bringing a cat. Per Airbnb support, I could have had...

Hello Airbnb Community, We’ve been dedicated hosts on Airbnb for many years, sharing two private guest rooms and a full bathroom in our home. We take great pride in maintaining a clean, welcoming, and respectful environment for every guest. Our reviews ha... Latest reply by Nicky109

Hi Host,Airbnb's system processed a payout to me, which was supposed to cover the cancellation fees. The substantial amount of approximately ~$10,000 was paid solely by Airbnb, not by the guest. Then, Airbnb support informed me that the guest needed to p... Latest reply by Emilie

We wont be alone in this. Im staying curious as to how to handle this with the guest and also with Air B N B. But to say if feel slightly cheesed is an understatement! Not wanting to sound annoying BUT we know we do hospitality well. We've been doing it ... Latest reply by Helen3