Managing reservations made simpler

[Airbnb]

You’ve told us that managing reservations from home or on the go could be easier and more consistent. As we did with changes to your reservations list, we’ve listened to your feedback, studied hosts’ concerns raised with the community-support team, and run research studies to understand how we could improve your experience. Here’s a sneak peek of upcoming changes built on your input.

Consistent information wherever you go

Soon, whether you’re managing reservations on the Airbnb app or website, you’ll have the same set of reservation details available. What’s more, anywhere you see a reservation—in your calendar, the message thread, your dashboard, or your reservations list—you’ll be able to take action right from that screen, which means it will be faster and more efficient for you to handle each reservation.

More details about reservations and guests

We’re giving you more specific information about the status of each reservation. And you’ll also get more details about the guest associated with each reservation without having to click into their profile. You’ll know how long they’ve been on Airbnb, what languages they speak, and if they’re a host like you, so you can make confident booking decisions and interact with your guests efficiently and quickly, all from one screen.

More payment details

You’ve told us that you wanted your expected payout dates to be even more visible. Numerous hosts called our  community support team about this, so we made sure payout dates were easier to find. We’ve added a link to your transaction history and expected payout dates alongside every reservation.

Answers to your frequently asked questions, right where you need them

By studying the types of questions that come up most often for inquiries and reservations, we’ve been able to anticipate what answers might be most helpful to you based on the reservation you’re currently managing. We’ve added links to reservation-specific FAQs at the bottom of every reservation so you can get the information you need, when you need it.

More consistent tools and views

Previously, if you had Instant Book turned on for a listing, you could only hold dates when you pre-approved a guest on the website. Now you can do so in the app too. And the private notes feature, which was previously available only in the calendar, is now available anywhere you see a reservation.

All these improvements are coming your way in the next few months, and we hope they help make quick work of managing your reservations. Thanks to all the hosts who gave us feedback and joined focus groups. Let us know what you think of these changes and others you’d like to see.

[Gregory170]

The problem with this page is that it is not formated to fit all on one printed page...........now that would be helpful.....let me know

[Jan240]

The new calendar format is impossible. PLEASE go back to showing the entire month at a time.

[Cyan5]

I, personally, do NOT like that I am forced to use Instant Book. I work full time and have a room in my home that is available, most of the time, for AirBnB.

Someone just instant booked and I received no notification via the AirBnB app or text as I have requested and received in the past.

I would prefer potential guests inquire so I can provide important information like miles from their worksite, animals on property, etc. 

[Christopher812]

It looks like you've changed the info on verifications. I require the government ID verification for guests who don't have reviews.

It used to be an item listed in the section on what the guest has provided. It now looks like it is represented by the "Verified" button. Maybe? I don't see any actual explanation anywhere.

I'm fine with that change but the communication around it was terrible. Since I had no idea you all had changed this, I had several awkward conversations with potential guests. This kind of lack of support makes being a host a total pain.

Chris

[Michelle-and-Ray0]

You now have to click on "view profile" and it shows there.
Silly that it can't just all be on the same page.
It's just as simple to have the information show as to provide a link to the information, so why not just cut to the chase and give us the info all at once?
(Because that would make sense!)

[Michelle-and-Ray0]

How about putting the guest contact details next to each other, because that would make more sense than having the guest phone number at the top and having to scroll down half the page to get the email. Dumb, dumb, dumb!

[Julie1822]

The app is now rubbish. It doesn't allow me to accept bookings. I have to go the site instead. Ridiculous. 

[William141]

Changing the subject from taxes.... 

Can Airbnb require a photo ID that clearly reveals the guest who is booking the reservation?

So often the picture is so obscure, or so non-de script, that it is of no use.

[Jon134]

I used to be able to hit "Accept" AND add a comment at the same time;  now I can only hit "accept" and then ADD a comment in a separate message. We like to answer questions put forth in the original request and ask for expected check-in times.  (BTW, Is there any way to stress with guests that giving expected check-in times way in advance is truly an enormous courtesy for those of us who live in our BnB residences and only offer rooms rather than the whole space?)

[Moni24]

i use gmail to access my messages for my airbnb reservations. This works really well until I got to China. Google and facebook are  fire walled in China. As a result of this, I could not accept or decline bookings within the 24 hours time frame before they expire!!!!  I don't think I should be "penalised" for this given my 100 percent response rate to date. Anyway, just to alert other airbnb hosts - when going to China, change your email if you use Google, gmail or facebook. cheers, Moni

[Gigi-and-Tim0]

Please return to old way. This calendar does not sync fast enough when there is a cancellation/decline. I am trying to send a special offer and my calendar show the dates open, but the system is telling me those dates are not available. i need to send the special offer to a customer asap! PLEASE Advise!

[Valerie271]

This is ridiculous.  I have to accept or decline without being able to ask any questions of the potential guests.  I do not take children due to safety issues, yet I have people requesting to come tomorrow with two daughters.  How do I find out how old the daughters are?  I do not like this.

[Dawn415]

Thank you,n that will be much easier.

[Fiona480]

Do these changes also include letting guests confirm without a request going to me first?

I have a confirmed booking out of the blue for Christmas at a very low rate.

[Rohin4]

Sirs u need to come thru Air bnb only as per listing lolicies thanks