Can't add payment method

in
Salt Lake City, UT
Level 1
47,502 Views

I am trying to add a new payment method to my account through my account settings. 

 

When I follow the steps from Airbnb in this article there is no Add Payment Method button. 

 

https://www.airbnb.com/help/article/823/how-do-i-edit-or-remove-a-payment-method

 

I already have 2 CCs there but I need to add a new one. 

 

Any help would be great! 

Tags (1)
126 Replies

Re: Can't add payment method

in
Rabat, Morocco
Level 10

Salute @Jenoa0

 

If it is possible for you, could you see this link :  

https://www.airbnb.com/help/article/54/how-do-i-edit-or-change-my-payout-method 

 

Thanks, 

Miloud

Re: Can't add payment method

in
Larkspur, CO
Level 1

That’s for payout not payment

Re: Can't add payment method

in
Los Angeles, CA
Level 1

i am having the same problem and customer help is no help. They just speak English poorly and leave you on hold if you can even get them to get you a supervisor.  Then after 3 or 4 hours of trying, I got a Tagalog speaking supervisor.

Re: Can't add payment method

in
Melbourne, Australia
Level 1

I haven't been paid for the last month as it keeps on wanting me to add accounts when my details have not changed!!

What do I have to do!

Help please

 

Re: Can't add payment method

in
Lviv, Ukraine
Level 1

I have the same problem.
Guys, any ideas ?
I think I can't book the flat, because of it.

Re: Can't add payment method

in
Toronto, Canada
Level 1

I am having the same problem!! So frustrating.

Re: Can't add payment method

in
Buenos Aires, Argentina
Level 3

Hi there. Airbnb it is not allowing me to add my credit card. It is the same one that I've been using for almost 2 years. The credit card is still valid (indeed, I've just booked my flight tickets with it). Any tips or advice? It is almost impossible to get help by phone.

Re: Can't add payment method

in
Buenos Aires, Argentina
Level 3

it says "

Let’s try that again
This credit card can’t be added right now. Please wait and try again later. You can also try using a previously added credit card or a different way to pay, such as PayPal."

Re: Can't add payment method

in
Mason, MI
Level 2

same problem

Re: Can't add payment method

Level 1

Same problem

Re: Can't add payment method

in
Perth, Australia
Level 1

I had the same problem. I tried to turn off phone wifi and use mobile data as some suggested here. First, it didn't work, then I forced the app to close and tried again, then it finally worked! 🙂

Re: Can't add payment method

in
Serbia
Level 1

Same here. I have tried everything. If anyone has any idea, please, be kind and share. I have tried with two different credit cards. Is there a possibility that airbnb does not accept credit card that's not on my name? Because, last time I booked, everything worked properly. And customer support service did not say anything about that as an issue. 

Re: Can't add payment method

Level 1

Having the same issue. Very frustrating

 

Re: Can't add payment method

in
Cascais, Portugal
Level 1

Same problem. My account page only gives me options for gift card or coupons, and nothing to click for adding a payment method. So can't use AirBNB

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