A recent guest brought a dog who evidently slept on the bed with muddy paws or worse and stained the cover so badly it had to be sent to the dry cleaners. And there was dog hair everywhere, even drifting on the porch, creating extra cleaning for my housek... read more

Hello everyone, It's an exciting week here in the Community Center! We are busy working on an update that we hope will make it easier for you to @ mention and find other community members here in the CC – something we know many of you have mentioned in th... read more

After 6 months of pretty continuous occupancy of our spare room, we are throwing in the towel. We thought Airbnb would be a fun way to meet people from across the globe whilst making a bit of money on the side. Naively we had dreams of buying a property i... read more

Dear Airbnb. My apartment is 9 rooms including three bedrooms. YOU want me to pay $25/hour to clean a space that takes 4 hours to flip. My neighbor rents a small studio apartment for $79 but you send me this email to drop the price to that level on a spac... read more

Photograph courtesy of Chuck Bartlebaugh Hello Girdwood Community Air B&Bers, My name is Lynne' Doran and I own Alyeska Hideaway Log Cabins. I am working with the Bear Aware group in our town to assist in getting Bear Aware information in all Air BnB/Nigh... read more

Hello everyone, When starting out as a host there is always a lot to take in and learn. From manoeuvring the platform and encouraging your first few bookings, to welcoming your guests in your home. What would you say are common mistakes to make? Or things... read more

We have JUST contacted AirBnB Help Desk to cancel a reservation because the guest is violating House Rules. The Customer Service rep explained the policy to us. We don't want to be penalized for cancelling, of course. The outcome is that AirBnB will conta... read more

You know when you searched for the accommodation using a split view - on the left you could see the list of homes and on the right you had a map. When you mouse-over the apartment than the pointer on the map changed the color and you immediately knew wher... read more

Up until last December I never greeted my guests. In November we travelled and stayed at an Airbnb. The host greeted as was incredibly nice. A few things went wrong (including roaches) but my husband forbid me to give him a bad review because he really co... read more