Hi to all my fellow hosts, With all the negative comments we read about on this forum regarding customer service for hosts, I just wanted to share a postive customer service story. Yesterday I had a serious family emergency come up and had to book a fligh... read more

Hey guys, ever had this happen? I have a "strict" cancellation policy and had a guest cancel after the 48 hour window so she got a 50% refund. Apparantly she wants more of a refund and AirBnB is asking me to make an exception to the policy. This is what I... read more

Hello everyone, Good communication with a guest is essential for a great experience. We recently heard from many of you (post) that in order to help you keep up with your bookings, you like to create templates as a base for your messages. This way you can... read more

Hi Community, A couple of weeks ago, I witnessed a very ‘odd thing’ with regards to reviews and the ratings.As I met an acquaintance of mine, and we were having a chat about Airbnb.She told me, that she was an infrequent user of Airbnb (like once a year, ... read more

Generally speaking, scented toilet paper is not available in the United States. If there is any scent at all it is on cardboard core not on the paper itself. The reason I’m posting about this is because I have a skin condition called Lichen Sclerosis. I’m... read more

European Commission is raising the red flag against AIRbnb In a recent report endorsed by the EC, the following statement was made by the european coordination of national offices of fair trade : Quote (AirBnb) cannot limit (as it does) the basic legal ri... read more

I am tired of receiving travel coupons as a reward for being superhost and losing them as they expire just before the next rravel coupon comes in.We have been superhosts for 12 straight quarters since 2015, and I think we should be allowed to accrue our t... read more

When booking, our current guests made no mention of religious requirements for their stay. Upon their late arrival around 9pm, they called angry that the refrigerator had non-kosher condiments inside and demanded we completely empty the refrigerator and s... read more

So I had on inquiry on HA, I questioned the guest on his guest count of 2. I've had groups of 4 and 5 a few times, but never 2 in a place as big as mine. He waited 3 days to respond. It's a scam I am sure and with my no refund policy there he picked the w... read more