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I have had several guests who do not read the information of my listing correctly and then complain about what is not included i.e. a washing-machine. Then they downrate the listing because it didn't have everything they wanted.For hosts there is no comeb... read more
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I started out explaining to users how to find something, and in reality that is the best way to do it because, it makes users actually navigate their site and learn while they do it.But I got chopped off at the knees so often that now, I just provide the ... read more
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I have an issue with Airbnb's policy declaring that an emotional support animal is to be treated the same as an ADA-protected animal, because as a licensed psychotherapist, I am aware that many people are able to easily convince a licensed mental health p... read more
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Hello everyone, If you had to think of how many beds you have slept in over your lifetime, I bet you would soon come to the realisation that it is quite a few. From when you were a little kid to now as an adult, to your own bed to those you have stayed in... read more
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I wanted to find out how long it takes to become superhost. I met all my targarts and I thought Iwas getting it after this assesment today the 14th January. Now it has been put off untill next assessment in April 2018. Can someone explain how it works.
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A guest with verification information still pending requested to book my apartment. I have the instant booking feature on, with the conditions of only accepting guests with verified information, with positive reviews and with no kids. This guest has kids ... read more
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It seems to me that it is a new feature: messaging with Airbnb support appear in our inboxes, just like messages with guests/hosts:
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