Hi to all my fellow hosts, With all the negative comments we read about
on this forum regarding customer service for hosts, I just wanted to
share a postive customer service story. Yesterday I had a serious family
emergency come up and had to book a fligh...
Kathin Albany, Australiain Hosting
14 hours ago
Hey guys, ever had this happen? I have a "strict" cancellation policy
and had a guest cancel after the 48 hour window so she got a 50% refund.
Apparantly she wants more of a refund and AirBnB is asking me to make an
exception to the policy. This is what I...
Hello everyone, Good communication with a guest is essential for a great
experience. We recently heard from many of you (post) that in order to
help you keep up with your bookings, you like to create templates as a
base for your messages. This way you can...
Lizziein London, United Kingdomin Hosting
7 hours ago
Hi Community, A couple of weeks ago, I witnessed a very ‘odd thing’ with
regards to reviews and the ratings.As I met an acquaintance of mine, and
we were having a chat about Airbnb.She told me, that she was an
infrequent user of Airbnb (like once a year, ...
Corin Langerak, Netherlandsin Hosting
15 hours ago
Generally speaking, scented toilet paper is not available in the United
States. If there is any scent at all it is on cardboard core not on the
paper itself. The reason I’m posting about this is because I have a skin
condition called Lichen Sclerosis. I’m...
Avain Eureka, CAin Hosting
European Commission is raising the red flag against AIRbnb In a recent
report endorsed by the EC, the following statement was made by the
european coordination of national offices of fair trade : Quote (AirBnb)
cannot limit (as it does) the basic legal ri...
Denisin La Boissière-École, Francein Help
16 hours ago
I am tired of receiving travel coupons as a reward for being superhost
and losing them as they expire just before the next rravel coupon comes
in.We have been superhosts for 12 straight quarters since 2015, and I
think we should be allowed to accrue our t...
Alicein Stonington, CTin Airbnb Open
Created 15 hours ago
9 hours ago
When booking, our current guests made no mention of religious
requirements for their stay. Upon their late arrival around 9pm, they
called angry that the refrigerator had non-kosher condiments inside and
demanded we completely empty the refrigerator and s...
Denisein San Luis Obispo, CAin Hosting
6 hours ago
So I had on inquiry on HA, I questioned the guest on his guest count of
2. I've had groups of 4 and 5 a few times, but never 2 in a place as big
as mine. He waited 3 days to respond. It's a scam I am sure and with my
no refund policy there he picked the w...
Lettiin Atascosa, TXin Hosting
Created 16 hours ago
5 hours ago