System Error for Requested Listing

[Weerasu0]

Hi Airbnb 

tonight i booking Reservation Request to host and i pay done. but !!! System tell me

"Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again"

I tried to do the second. The system also notifies the same. System's team tell me that I should do.

Thank for help

Weerasu

[Kirstie]

Hi @Weerasu0

Welcome to the Community Centre!

The airbnb site was down temporarily about an hour ago but it is working fine now so I would suggest trying again. If it then doesn't work you should maybe try using a different browser.

Hope it works!

Kirstie

[Weerasu0]

Hi Kirstie

For two payments How can I restore it?

please help

Weerasu

[Tania-and-Andrew0]

Hello @Weerasu0 do you have a confirmation of both charges having been made to your account? If so, first contact your bank as one of them could be a withholding. If your bank says both are charges then contact Airbnb directly (this is a community forum) to make sure one of them is returned to you. Regards

[Weerasu0]

@Tania-and-Andrew0 @Kirstie

Dear Team 

sure i contact my bank KTC bank it ok to stop pay but Citibank is not stop procress. and a few minutes ago. I have a friend I made when Chan again. It appears that no other as ever. Please Ends payments in my account three times.

[Weerasu0]

@Tania-and-Andrew0 @Kirstie

I think that your system does not down But I think the booking of my own that is not normal. Check suggestions? Please recommend

[Kirstie]

@Weerasu0

It's great to see you here in the community! Please be aware though that this is a peer-to-peer (mainly hosts) community and there are no customer service agents here. If you want to find out more about what the community is for have a look here.

Although experienced hosts can help with most issues, your specific issue with an error with a payment is something that you should contact Airbnb support team about - the best ways to contact them are listed here.

I hope that helps and I look forward to seeing you back here again.

Kirstie

[Weerasu0]

@Kirstie

Hi Team could you give your team email. can't found it

thankyou

Weerasu

[Kirstie]

@Weerasu0  - if you looking for a way to contact the support team,  this Community Help Guide explains the best ways to contact them.

Hope that helps!

Kirstie

[Weerasu0]

@Kirstie

ok thankyou Kirstie

Weerasu

[Weerasu0]

@Kirstie 

What can you do if I do a payment and it show error again and again? I am very upset and want you to take some action on this. I call back for manytimes for this issue and I paid a lot of for this call?

Will you gurrantee that next time will be success and it will not happen like this again?

BR.

Weerasu

[Kirstie]

@Weerasu0

I'm sorry that you still haven't managed to get hold of the support team. I suggest you look at the guide explaining how to contact them and try a different method, maybe Twitter, if calling isn't working. 

I am not a member of the support team so I'm afraid I cannot help you other than that - I work in the community only. 

I hope you can find a solution

Kirstie

[Weerasu0]

@Kirstie 

Dear Kirstie

Twitter yesterday i tweet alreary and not respond 😞 and i live in Thailand there will be a number To make contact or not.

BR.

Weerasu

[Kirstie]

@Weerasu0

I understand that there isn't a number listed for Thailand on the main list of contact numbers. If you look again at this guide explaining how to contact the support team however, and scroll down past the numbers, it explains 2 ways you can find the number for your area. Have a look and hopefully you will be able to find a local number you can contact.

Kirstie

[Weerasu0]

@Kirstie ok i can try