How to get full refund for a mouse issue

[Hongyu6]

Hi, I am a tenant and yesterday I saw a mouse, but couldn't find a way to get full refund.

Address: **

Host: **

Co-host: **

Issue: I saw a mouse in my room and in the kitchen.

Time: August 7th, 2023

What I did: I set up a camera to record it at night.

Evidence(see the stove, I also have the complete video on Google Drive)

Totally I paid 669.70 CAD, but Airbnb only has the option of "Enter an amount no more than $494.99 CAD". Yesterday I contacted the host and co-host, but at that time I didn't have the proof, they said they will send exterminator to check.

Until this morning I finally got the 100% true evidence, and messaged them, both of them kept silent completely, didn't reply anything. So far I don't see any exterminator.

According to Airbnb policy, it is possible to get full refund in this case. Additionally, I spent a lot of time and energy just for handling this problem and getting evidence. Extra $50 is necessary.

How and where to request for full refund?

**[Personal details removed in line with the Community Center Guidelines]

[Hongyu6]

The host can only refund the rest of the days, which is wrong, August 7th there was a mouse, but he refused to refund for that day. I lived with the mouse and he still charged me full price for that day.

[Hongyu6]

The host and co-host were ghosted for more than 12 hours, didn't reply to my message, but when I mentioned "If I don't receive any reply in the next 2 hours, I need to report to Airbnb directly, social media and news media as well.", both of them showed up immediately.

Am I right, **?

*[Name hidden due to privacy concerns - Community Center Guidelines]

[Hongyu6]

I just saw another mouse in my room.

[Mike-And-Jane0]

@Hongyu6 If you do not call Airbnb, ask them to cancel the rest of your stay and find somewhere else then you will see mice I am afraid. The words 'put up or shut up' spring to mind I am afraid.

[Hongyu6]

I am serious, my room is full of mouse smell.

I booked a hotel and will check out tomorrow morning.

[Hongyu6]

Airbnb resolution: 30% refund for the 3 nights affected by this issue + refund for the nights that you aren’t spending

And they provided me with a coupon worth CA$134.

[Hongyu6]

The host violated the Airbnb policy, confirmed by Airbnb. They failed to provide a clean environment to guests.

They only agreed to refund the rest of days if I leave, this also violated the Airbnb policy. Guests are under the protection of AirCover.

The host and co-host handled this mice issue inappropriately. Officially confirmed.

[Mike-And-Jane0]

@Hongyu6 Sorry but you are wrong. If a guest is happy enough to stay in a property then the host does not need to fully refund you. You seem convinced that you can stay somewhere for free which just is not correct.

[Hongyu6]

Read other comments before replying. There is more information there.

I didn't say that, Airbnb said that. I had a phone call with Airbnb support yesterday, do not argue with me for this point.

Who said that I am happy enough to stay? I don't know why you assumed that I wanted to stay but still asked for refund. Not like that at all.

I am a foreigner in this city looking for work, I have luggage. This mice issue occupied a lot of my time. Hotels nearby were fully booked. Do you think it is that easy to leave?

I already wrote similar things in other comments, I don't want to repeat the same thing. You should read that first.

[Hongyu6]

Who wants to stay at a place with at least 2 mice?

[Lia21773]

it should be free there's a mouse in the rental buddy. would you pay to stay with a mouse? 🤔

[Lia21773]

Same thing with me and my rental. Good luck to anyone trying to get a refund even with a mouse and all the proof in the world. I don't know how they do it but they do. That's why I AVOID AIRBNB AT ALL COSTS