administrative online check-in fee?

Level 1
Cumbernauld, United Kingdom

administrative online check-in fee?

Morning All


We've booked a flat in Bologna for next week, all paid but the host has sent us an external link for administrative online check-in which is asking for a 50 euro free, is this right? Been using airbnb for years and never came across this.


Thanks in advance...

2 Replies 2
Level 10
England, United Kingdom

@Sandy971 I would contact Airbnb customer support. If the fee is not mentioned in the listing (I suggest you take screenshots asap) then it is not allowed per the rules.

Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hi @Sandy971 👋


Did you see @Mike-And-Jane0's suggestion below? Did you contact Airbnb Support to check? 


It would be good to see how you got on. Looking forward to hearing from you 😊



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