administrative online check-in fee?

[Sandy971]

Morning All

We've booked a flat in Bologna for next week, all paid but the host has sent us an external link for administrative online check-in which is asking for a 50 euro free, is this right? Been using airbnb for years and never came across this.

Thanks in advance...

[Mike-And-Jane0]

@Sandy971 I would contact Airbnb customer support. If the fee is not mentioned in the listing (I suggest you take screenshots asap) then it is not allowed per the rules.

[Rebecca]

Hi @Sandy971 👋

Did you see @Mike-And-Jane0's suggestion below? Did you contact Airbnb Support to check? 

It would be good to see how you got on. Looking forward to hearing from you 😊