outdoor pool maintenance - it's never going to be perfect mid week

[Danny627]

My pool guy comes once a week on Monday. Guests that comes in later in the week is going to notice leaves and debris in the pool since it's outdoor and it's natural that mother nature is going to do its thing. I have nets and scrubs for them should they need but I'm already getting complaints of "less than pefect" pool although the water is crystal clear aside from the dust that eventually sink to the deep end. 

What would you suggest? I can probably up my cleaning service to 2x a week and double my cleaning cost. It's not much but being an airbnb we can't have an onsite pool boy everyday. 

[Mike-And-Jane0]

@Danny627 I suspect guests would be happy if the pool was spotless at the beginning of their stay. I suspect however that changing the cleaning day to match new guests would be difficult.

[Lorna170]

@Danny627  When do most of your guests arrive?  On Friday?  Do you rent by the week with Saturday arrivals?  I would recommend choosing a day that is the most common arrival day -- hopefully your pool guy can accommodate the change.

[Danny627]

@Lorna170  There isn't any pattern when my guests arrive. My pool guy is pretty flexible, I let him know about the dirty pool and he came over the following day and took care of it. He didn't even ask for more money but I'm going to pay him a little extra for the extra trip.  Not all of my guests use the pool, so for now, I'm going to take it case by case.

[Inna22 · Accepted solution]

@Danny627 I suggest resetting expectations and see if that improves experience. Set a scheduled message to be sent a few days prior to guest's arrival with something like: XXX, I am excited to host your family. Please read the following automated message about my pool. The pool gets cleaned once a week on Mondays. If your stay falls on a Monday, please expect him around 11. He will not enter the house. The service will take about 30 minutes. (Obviously I am making the times up). If you arrival is later in the week, you may see some leaves however I can assure you that the water will be clear. Please get in touch with me if something is not to your satisfaction. If you would like daily pool cleaning, it is available for a fee of X.

Put the same blurb in your house rules and your house book (I assume you have one). See what kind of responses you get and if feedback improves. Setting expectations might be all you need to do.