"Cleaning before checkout" under amenities

Inna22
Level 10
Chicago, IL

"Cleaning before checkout" under amenities

Ander amenities if you scroll all the way down to services, it has "cleaning before check out". What does that mean? The guest has to clean? I start cleaning before they check out (a host pulled that one on me once)? That I clean during there stay?

52 Replies 52

@Asu0 @Thank you for posting. That was my fear 

@Asu0  Well-spotted!

 

What a fun thing to add to one's listing.  "Book here and you will have the unique opportunity to clean the house yourself during your stay!"

Emilia42
Level 10
Orono, ME

@Emilia42 yep, three years later we’re just as much in the dark. Perhaps the newly appointed host advisory board will get Airbnb to solve this mystery for us. That might be the most good they could ever do.

@Inna22 You're probably right . . . and it will only take six 2-hour zoom sessions before the truth comes out.

Thats funny Schnits Right there @Inna22 yet also a bit disappointing, 3 years seems crazy to answer such a simple question !   It seems like something that could and should be easily answered but nobody is gonna spend 3 days trying to get a silly little question answered by the CS line when we have real world things that that 3 hours or 3 days is better put to!  The truth be known, only Inn Keepers know what inn Keepers know and if your not looking at the listings, accounting and 100 other widgets that seem to change daily directly from our POV, you probably can't actually understand the silliness, frustration and  aggravation many of the things Airbnb Systems developers and programmers thought would be useful features that hamstring, choke us out and hogtie instead of help make our day better.   

 

One of the weaknesses I can't help but note here on the CC message board s possibly having experienced Airbnb hosts as paid CC Gate Keeper team members to see call someone direct and say "Hey Pat, WTF is this widget for ?" then get and share the answer ASAP or have it removed post haste.   Perhaps the new host advisory board members can assist in those things and bring together host community questions and concerns large and small at the table  for discussion and re consideration.   My sense is, due to the fact they are highly accomplished hospitality hosts, they actually have day and night jobs that pay their bills and this could eat up way too much of that time unpaid therefore go unaddressed. BTW, I would not ever be part of the new board unless it was a paid position, businesses usually get what they pay for more often than not, if Airbnb pays them nothing, they should have about those same expectations of what they can be expected tp produce.  That's the harsh reality of how this works for most of us that do this primarily to make money.   If  we were rich, we probably wouldn't work 14 hour days or be letting strangers stay in our homes, just sayin.   

 

Don't get me wrong, @Lizzie 's Angels  are the best at running this board and often directly intervene on behalf of hosts here that are having challenges that deserve some urgency and care in attention by the CS shop.   Community manages actually have jobs that are rightfully less focused on the intricacies of hosting and more directed at keeping our virtual Nation from exploding, imploding, dagger and grenade throwing, removal of vulgarity and disrespect in 6 languages, becoming boring, being too exciting and lots of other social network thingies.  We certainly need them to keep that up more than trying to fix the multitude of things that don't make sense or don't work at the mothership (all while trying to have a non work life as well).  Im sure a company that just had as great a rollout IPO as Airbnb could afford to pay for hosting technical support to assist here on the CC, What say you all?  JR

 

@Sarah977 @Emilia42 

@Lisa723 @Colleen253 @Dimitar27

@Melodie-And-John0 the problem with getting the answer from CS is that it does not reflect what regular folk will interpret it as. Unless most of us here agree on what it means, I would rather leave it unchecked as this is asking for (yet another) unhappy guest who misunderstood. Or worse- guest who would not book thinking I am going to be all over the house cleaning every day or whatever they may decide. I was hoping this was unclear to me only

Lisa723
Level 10
Quilcene, WA

@Inna22 @Emilia42 @Colleen253 @Dimitar27 @Melodie-And-John0 

 

When previewing my listings, this amenity appears under the heading "Services" along with "Keypad" and "Long-term stays allowed."

John5097
Level 10
Charleston, SC

Sounds perfect for someone who likes things to be unclear and prone to conflict. Some guest are already leery to begin with. The only situation I can think of would be for longer stays and host requires a cleaning crew once a week, so thet Air is off the hook if there is an invasion of privacy issue.   

I find it quite amazing how proficient Airbnb is at writing things in such a way as to be totally ambiguous or confusing, as clear as mud. I'd say that it's intentional, and in some cases, I think it is, when it comes to trying to trick guests or hosts, like when a host receives the message that the guest wants to cancel and asks you to agree or decline, without ever making it clear that this would register as a host cancellation.

 

But in this case, with the cleaning before check-out, I think it's just a matter of employing people to write this stuff who have poor writing skills. The same is true with the prep-time settings. "Block one day before and after a reservation would lead anyone to logically think this would result in two blocked days between reservations." Nowhere does it explain that the "one day after" doubles up as the "one day before" the following reservation. So why doesn't it say "Block one day between reservations" since that is exactly what it does? Why the convoluted and misleading wording? Copy writers who got a "C" in English Composition?

I didn't know that about the message to ask host to cancel. Jez. 

The cleaning before host check out screams invasion of privacy. That's covered by STR insurance and a leading cause of claims. They don't even offer insurance if there is any shared space. Most host don't have any experience renting and take all the risk. Most host think ABB offers insurance as well but its supplemental to primary insurance policy claim and if host has wrong insurance Abb wont cover it. We can speculate all we want on why the wording is ambitious but a multi billion dollar company not finding a copy writer is just wishful thinking. All of these are scrutinized by teams of lawyers who assess tens of thousands of claims and lawsuits. Usually invasion of privacy is unintentional. Someone showing up at wrong time or wrong date. Having scheduled fixing an oven but also check the WD but didn't make that clear enough.   

Helen350
Level 10
Whitehaven, United Kingdom

"Invasion of privacy" - Aaagh!!! As a British host, this makes me SO angry @John5097 ! I can't tell you the contempt I feel for whiney people who complain about lack of privacy. If you want total privacy, stay at home! 

You rent some one else's house, SHORT TERM, - the owner or cleaner might be around... Get over it, Deal with it!

@Helen350 Guest who don't respond to text and such are even higher risk if something breaks, or if there is a group and some of the guest didn't get proper check in instructions. I'm pretty careful and ask guest to close windows after AC is repaired so I don't have to go around and close the windows.If guest didn't get the right check in instructions they have to contact their friend who made the reservation. But this cleaning before checkout could just be Airbnb trying to get more people to make a reservation then hope they can have option to get cleaning fee back. I think it would do the opposite. I'm not sure if its better or worse in Brittain? My expereince is there isn't much support for host or guest. Eveyone can run their bnb how they want. Although I agree and its even worse when you are just tying to schedule a repair or something and guest or renter intentionally avoids all communication. I think some guest just don't want to be there at all and expect it to be clean at 11 am, and it all gets maintained and repaired on its own.  

* typo  "I think some guest just don't want Host to be there at all and expect it to be clean at 11 am, and it all gets maintained and repaired on its own." Guess I need a copy editor lol 

 

It's bad enough when guest want to check in at 11 am. No way I would try and clean when they are there.  

@John5097 a good number have asked if they could clean themselves. My cleaning fee is pretty high due to the size of the house. Now the answer is easy- cant because of Covid. Before I told them the house would be cleaned professionally for them, the next guest wants the same courtesy