Hello everyone,
New Year’s Eve is just around the corner! As many of you know, it’s one of Airbnb’s most-booked nights of the year. With so many new travelers using the platform, we thought now would be a good time to remind guests of what’s expected of them: that they treat your home like their own.
So we’ve put together this video, which covers everything from reviewing House Rules to being mindful of excessive noise.
The video went out to guests, along with the following email:
Thank you for booking with Airbnb for the holidays. On New Year's Eve this year, we expect more than 4 million guests to stay with Airbnb hosts, all around the world. We're grateful you're part of this global community.We want to make sure your trip goes smoothly, so we’d like to share these tips before you go. (And we made you a video).
Know what to expect
Review the House Rules you agreed to when you booked. If you have any questions about them, message your host through Airbnb.
Check your number of guests
Your reservation is limited to a certain number of overnight guests. Stick to that number, or request a reservation change in advance of your trip.
Be mindful of noise
Respect the neighborhood by keeping noise to a minimum at night. Airbnb doesn’t allow open-invite parties in homes, or any parties without your host’s approval.
Visit like you live there
Be considerate of the place you’re visiting. Tidy up after yourself, and message your host if anything was damaged or broken. Treat the home and neighbourhood like your own.
Remember we’re here for you
In the unlikely event something goes wrong, we have your back, 24/7.
Thanks again for celebrating the new year with us.
Best wishes for 2020,
The Airbnb team
With these tips, we hope to inspire better guest behavior and to bring a little peace of mind to hosts like you over the busy holiday season. Keep in mind that this is just the beginning—we’re doing lots of thinking around guest education, and we hope to share more of these programs with you next year.
Thanks,
Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
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