Introducing AirCover, plus 50 more updates and improvements

[Airbnb]

 

Back in May, we rolled out over 100 upgrades to improve every aspect of the Airbnb service. Today, with the Airbnb 2021 Winter Release, we’re introducing over 50 more updates and improvements that make it easier to host and support the changing needs of guests.

As the way people travel changes, so does the way you host. Airbnb is always listening—and we’re absolutely thrilled to share the new tools, products, and programs that you inspired.

Here are some of the most exciting updates:

• AirCover: Top-to-bottom protection, free for every Host—only on Airbnb

• Pricing tools: Pet and short-stay cleaning fees, plus previewing what guests pay 
• At-a-glance calendar: A simpler, more intuitive design for the desktop app 
• Translation Engine: Automatic translation of what you write into 62 languages
• Wifi speed test: Easy verification of the wifi speed at your listing

You can get more details about what’s new in the Resource Center. What feature are you most excited about trying? 

[Stephanie]

Hiya @Laura256 ,

These features will begin launching out to Hosts on Tuesday, November 9th and will roll out to our global community gradually through to the end of the year.

Thanks,

Stephanie

[Shlome0]

@Stephanie 

Will you know when the new introduced ''pricing setting'' (Here) based on length of stay etc. will be available in the UK?

Thank you

[Lizbeth17]

My husband works for Toyota car dealership. For smoke and smells they use an Ozone machine that you plug in to clean resales. We can do the same to clean smoke smells and food smells as well.  

I also noticed a decline in room bookings now that Airbnb is booking hotels. We just remodeled another room with a contractor fee. I guess the idea of Airbnb is getting lost in the money somewhere.  

[Jacklin0]

Hey Brian, Are you kidding? Air Cover?  You first start paying for the host guarantee then add another BS... three times my properties got damaged really bad by guests and Airbnb did not cover any of them. THREE TIMES! Do you understand? Three Times!

I was hoping that I can get Airbnb support when I needed "As Airbnb promised" and described in its own policy for host guarantee BUT NOT ONLY I DID NOT GET ANY HELP FROM AIRBNB - BUT AIRBNB IGNORED ME EVERY TIME I REACH OUT TO THE SUPPORT CENTER. I have all the evidence recorded.  So please stop giving BS promises to the hosts "You cannot even handle one host" with what kind of confidence you are giving these "NON Sence" promises???  For three times this past 4 years my properties got damaged and you did not cover anything.

Well, I'm sorry to disappoint you but you are a liar! That's all I can tell. I never get any support from you... All my messages and emails get NO response. I am a host for over 7 years and where did you help me??? Not even once! And by the way, I am not the only one here, I got a long list of the "Unhappy Hosts" that got scrwed by your non-sense host guaranty policy. So please stop creating other new non-sense.  I have all the evidence that shows you Airbnb and Airbnb support did not help me. 

SHAME ON YOU AND ALL YOUR BS POLICY! YES, I AM VERY ANGRY AND UNHAPPY... WHAT YOU ARE GOING TO DO?? REMOVE MY COMMENT? That is the only thing you can do because you cover yourself under all these BS policies BUT the truth is that you are cannot hide and continue forever, you are facing thousands of unhappy Airbnb hosts the unhappy and angry hosts like me. 

[Ansel0]

Airbnb Plus host do not have the option to test and input wifi speed. Is this some form of punishment? Why have we been left out? I would love to add my fiber optic speed to my listing

[Samantha495]

I am pleased about the language translator. I like to read reviews that guest write about their previous stays. It allows me to get a glimpse of the amenities they prefer. This will enable me to tailor my service to my guest, making their stay more enjoyable. I found this frustrating before, particularly when the prospect speaks another language.  This will help alot..

[Alberto1594]

I have not been through the upgrades, but the first down grade i have noticed is that is now my payments will take up to a week to arrive (if they do i am still waiting) before it was next day, also co hosting  is very limited, i am a co-host and totally unable to ask for money due to damages on the property, every time that needs to be done by the main account holder.

[Michèle-Dorien0]

We would like to know when we can use these upgrades and tools, as I just check on the listings settings and could not find : add pet fee. 

Thank you!

[Craig674]

This is all fine, although recently I suffered $4k in damages from an Airbnb tenant, with the damage extremely well documented, and the Airbnb resolution center only issued me $193.88 in reimbursement. This surely doesn’t make me have any faith in AirCover or in Airbnb reasonably taking care of damages brought in by their tenants.

[Gordon0]

A lot of what comes from Airbnb HQ might be described as balderdash, @Craig674 and it'll be pointed out if you try to argue the case they were your tenants, not theirs. 

[Mike-And-Jane0]

@Craig674 what reason did Airbnb give for reducing your claim from 4000 to 193.88?

[Craig674]

The resolution center just stated that after reviewing all the documentation that was their decision. It’s difficult to believe, and entirely unreasonable, that this is the result based on the extensive documentation of the evidence I provided. As a result I have completely lost trust in Airbnb.

[Anna871]

Having the Verified WiFi isn't solving the problem, you need to educate Hosts and make the feature mandatory for anyone who is adding the wifi. We started the Petition to @Airbnbto make the WiFi speed test mandatory https://chng.it/XphZVwjj

#digitalnomad #remoteworkers

[Zelda17]

What was the problem? 
I recently tried doing their download test through the website and it wasn’t working! I tried for a week! I got high speed to accommodate remote workers. This is at a property 10 hours away. So I am not able to try again as soon as I’d like… Making it mandatory would eliminate me telling potential guests I have 440mbps, which is great. I do have it in the body of the listing, I hope Airbnb doesn’t remove. I will try again when I go to the property. Fortunately, potential guests who really need it will also ask. 
I’m just curious what the issue was? Misrepresentation? 

[Kevin2301]

DO NOT TRUST AIRBNB'S AIR COVER and "HOST GUARANTEE" !!!!!! 

The @Airbnb "host guarantee" and "Aircover" plans are worthless!  My guests used the kitchen rinse wand off the sink, and WASHED the countertops and cabinets - therefore ruining the laminate countertops and sink base.  Furthermore, they installed a bidet in the bathroom, and WASHED the wooden vanity and sink area - ruining the vanity.  All told a $3000 claim.  Airbnb says it was due to "mold" and "faulty workmanship"  (even though the home is 5 years old... and was in perfect condition before these guests!!)     I call BS on AirBNB.