Managing reservations made simpler

[Airbnb]

You’ve told us that managing reservations from home or on the go could be easier and more consistent. As we did with changes to your reservations list, we’ve listened to your feedback, studied hosts’ concerns raised with the community-support team, and run research studies to understand how we could improve your experience. Here’s a sneak peek of upcoming changes built on your input.

Consistent information wherever you go

Soon, whether you’re managing reservations on the Airbnb app or website, you’ll have the same set of reservation details available. What’s more, anywhere you see a reservation—in your calendar, the message thread, your dashboard, or your reservations list—you’ll be able to take action right from that screen, which means it will be faster and more efficient for you to handle each reservation.

More details about reservations and guests

We’re giving you more specific information about the status of each reservation. And you’ll also get more details about the guest associated with each reservation without having to click into their profile. You’ll know how long they’ve been on Airbnb, what languages they speak, and if they’re a host like you, so you can make confident booking decisions and interact with your guests efficiently and quickly, all from one screen.

More payment details

You’ve told us that you wanted your expected payout dates to be even more visible. Numerous hosts called our  community support team about this, so we made sure payout dates were easier to find. We’ve added a link to your transaction history and expected payout dates alongside every reservation.

Answers to your frequently asked questions, right where you need them

By studying the types of questions that come up most often for inquiries and reservations, we’ve been able to anticipate what answers might be most helpful to you based on the reservation you’re currently managing. We’ve added links to reservation-specific FAQs at the bottom of every reservation so you can get the information you need, when you need it.

More consistent tools and views

Previously, if you had Instant Book turned on for a listing, you could only hold dates when you pre-approved a guest on the website. Now you can do so in the app too. And the private notes feature, which was previously available only in the calendar, is now available anywhere you see a reservation.

All these improvements are coming your way in the next few months, and we hope they help make quick work of managing your reservations. Thanks to all the hosts who gave us feedback and joined focus groups. Let us know what you think of these changes and others you’d like to see.

[Debra261]

I agree. It's too hard for guests to find the information which they need on the site. I end up sending all of the information to each guest as messages eg Here are the house rules. This is how to find my house. etc etc.

[Blaine5]

What happened to seeing what guests pay when doing a special offer? I can't even negociate with guests now because I can't see what they're paying... They ask for a discountt, and I don't know what to do.

[James1146]

Why are you providing less information to me the Host?  Example today:  Reservation confirmation*** for Smoky Mountains Suite did not provide Brianna's last name or home location.  This has happened frequently.

Jim**

**[E-mail address & phone number hidden due to safety reasons - Community Center Guidelines]

[James1146]

I've just read several of the comments about the updates you made on the reservation information sent to the Hosts.  This change must have been authored by a newby.  There are too many changes that previously were useful to the Host.  Please take us back to where we were.

[Greg297]

Wish I could put a nice message when I accept the reservation instead now being a 2 step process.

[Marta764]

I like the new setting its much easier for to handle. Fortunately the cohost issue does not apply to me. Best .Marta 

[MaryAnn115]

Regarding PRINT.  I can no longer print my confirmations from the app.  What happened there?  And I have just printed from the website and it takes two pages.  Having the complete confirmation on one page is desirable.  Thanks.

[Patty33]

The only negative is that the info is longer and does not print on one page. I usually print the one page and it includes the date, number, time all the way to the price paid. Now it takes two pages which is more difficult to print and keep in my records. 

[Yogo0]

I do not like the new changes. I especially dont like that I can't  see the profile picture of the guest. I dislike this so much that I am considering to stop hosting. This is my home and I need to see what the person looks like who is wanting to come. This is just reasonable . I wish you would give more info about  potential guests. I've  had  guests almost burn down my house they  were so crazy.

[MariaManuel0]

The other version was much better, now I have guests who want to book dates that are blocked!

[Per-Strøm0]

Its much better now when you got an invitation and want to make a special offer. Before is was difficult and irritating to find thsi "buttom".

Can we get the sound back ? (the sound my phone makes when a new request is coming)

Best regards

Per

[Debra261]

With the new system, when I click on "performance", in order to look at the star rating, which a guest has left, and reply to it, it takes me to a page which shows me my occupancy rate. Then, I have to click again to see my reviews. I find this time consuming. Surely most hosts look more often at their performance and less often at their occupancy rate, so it would make life easier, if the "performance" tab went straight to the reviews.

[Debra261]

With the new system, the tab header on my laptop, when I'm doing a review or looking at a guest's profile, says "Holiday Rentals, Homes, Experience and Places". It would be more helpful if it said, "Review for XXXX" or "Profile for XXXX".

[Karen1669]

Why spread it over 2 pages !!!!!   What about a green approach

[Bohdan0]

Why do we not see the guest's picture as before? A picture is worth a thousand words and goes a long way in helping screen the the guests. After all, even hotels, business establishments, get to see the guest at the reception. And they are essentially obliged to provide the accommodation as long as they have vacancy. I am sharing my home, so I certainly like to make sure the guests are compatible. As years go by, the guests provide less and less information about themselves - there should be a standardised questionnaire they should fill out. Some guests are impossible to please.