138 5star Reviews, Superhost, Guest favorite. 2 listings - Now Suspended safety issue?

[Ivan2229]

Today, I woke up to find that my listings were suspended due to a "safety issue." The only question Airbnb asked me was whether anyone had reported an issue "no reported issues, check my messages" I responded that, in fact, everyone except one guest had given me five stars. The one guest who didn't leave a five-star review only checked out too soon 24hrs ago. Now, I'm here waiting for more information.

what is this how to over come this and get listings back to active?

[Sacred-Stays-Luxury-Properties0]

I hope you get some feedback from Customer Support quickly!

[Helen3]

Why did the guest check out early @Ivan2229 

[Ivan2229]

They checked out on time, not early. What I meant is that it is still too early to receive a review since they checked out only 48 hours ago.

this is overwhelming to have two whole listings down.

[Zheng49]

Do you have any ideas on what the safety issue may be? Do you have any undisclosed security cameras? 

[Ivan2229]

No, all cameras are disclosed and are only located outside. The person or guest in question was informed and is also unaware of this report. They even left me a 5-star rating.

Airbnb provided me with the guest's name after I looked it up; I mentioned it in the message! Please see the attachment. She has no idea.

[Joan2709]

@Ivan2229 

It usually takes Airbnb 10business days to complete an investigation and you will not be able to contact the Specialized Team who does this. 

I always suggest Hosts list on other platforms just in case of this scenario.

[Ivan2229]

I am fully booked for the next few months. I've observed that my current bookings are functioning well, and guests are able to use the services. Additionally, I received another five-star review today. The suspension only affects new bookings and my ability to accept them and make as a traveler.

Today, I was supposed to receive a payout, It still says I'm able to get it. I will be waiting to see what happens.

[Joan2709]

@Ivan2229 

That is a good sign....sometimes Airbnb will actually cancel upcoming reservations if the issue is serious enough. 

[Ivan2229]

But my listings are suspended, preventing me from getting any new bookings, which would help fill the gaps later in the calendar. I have over $1M in properties, and it is our main source of income.

[Joan2709]

@Ivan2229 

Yes...sadly this is the procedure Airbnb uses when a guest complains about a safety issue, undisclosed cameras, discrimination of any kind, invasion of privacy, etc.

I suggest getting your listings up and running on another platform ASAP. I would also consider your own direct booking website. 

[Ryan368]

Happened to me a couple years ago. Just keep calling back and insisting until you get to the right person. It might take 10 different calls. 

Took me over 3 days for them to correct their mistakes. Fortunately, I had the guest info and was able to still communicate and manage my reservations during that period. I had 5 listings at the time. 

They sure love to take their guest's word over long standing hosts with good histories. The guest who lied about it with me did so because he'd let his dog scratch up the porcelain in the bath tub while bathing him and didn't want to have a damage claim filed against him. Which I couldn't do because my account was locked and after it was unlocked, it had been too long. 

The guest had 1 review. I had over 800. 

When well they realize that they can't run a business without hosts? They keep banking on the fact that there aren't competitive alternatives to their platform. 

It's a shame. 

[Matt7285]

Heyy ivan how is it going. I can totally understand how frustrating this situation is—especially when you’re not sure why your listings were suspended. From what you’ve shared, it sounds like it could be a misunderstanding or a delay due to the recent guest's check-out. Sometimes, Airbnb flags accounts due to minor things like recent reviews or automatic system checks.

Here’s what you can do:

1️⃣ Review your messages: Double-check to make sure there are no issues or complaints you might have missed from guests.

2️⃣ Contact Airbnb support: Reach out to them directly and provide a clear explanation. Mention that you’ve had great reviews and that the only concern seems to be from a guest who checked out recently. They’ll likely ask for more details, and it’s important to be clear and professional in your response.

3️⃣ Safety review check: Sometimes, safety-related suspensions are just standard protocol. If there’s any issue with your property’s safety measures (like fire alarms or emergency exits), double-check those too, just in case.

It’s a tough spot to be in, but Airbnb’s support team should be able to help get things sorted quickly. If you need help navigating the process or even optimizing your listings in the future, feel free to reach out—I know some services that help with these kinds of issues!"