Account Banned - URGENT HELP NEEDED!

[Jessie66]

Hello, 

I am writing this for a friend of mine because she is not able to login to her account. 

She was permanently banned from Airbnb due to a dispute with a guest in which the guest stole money from her and she took appropriate legal action. Airbnb did not make any effort to communicate with her or hear her side of the story before making this decision. They simply sent her a message notifying her that she has been removed from the community, and that the decision is final and they will not consider any further appeals. 

My friend was a Superhost who managed nearly 200 listings and had hundreds of extremely satisfied guests who wrote glowing 5-star reviews. It obviously makes no sense to ban her from Airbnb because of a single dissatisfied guest. 

If anyone has any advice on this, I would be extremely grateful. My friend has two young children and she relies on this business to support her family. She is completely devastated and scared about her future. 

Thank you 🙏

[Andrea2891]

You are so right...they threten their hosts....booking is all the opposite, they help you. 

I highly suggest all hosts to give a try to booking

[Deborah1246]

yes that just happened to me. My guest trashed my home, took everything he could so i filed a warrant in debt against him, because he is in town long term, air bnb was furious so they banned me.I too have over 120 5 star reviews. I did nothing wrong. They say they take their safety serious, but he was staying a month, so he asked me to change sheets give fresh towels so I did. he told air bnb I went in without his permission. I have all his texts but they said they were not interested. So we go to court 10-20-2022. Any suggestions out there.

[Shayla9]

You go to court? Like arbitration? Did you get an attorney?

[Shayla9]

Did she have any luck?