Adjusted my base price, but it is still showing up as old price, why?

[Maisie1]

I have adjusted my base price, but when I go to another tab as a traveler I am seeing the old price. 

I refreshed, it did not work. I shut the tab down and opened a fresh one, still showing old price. This is on desktop.

Then I went to my iphone to check, and same thing. Why is that?

[Joan2709]

@Maisie1 

It could be several reasons...

Did you ever have Smart Pricing turned on?

Had you ever manually changed the prices on the dates you are looking at? If so, those dates price will not change when you change your base price, you'll have to manually adjust them.

[Maisie1]

@Joan2709 This is what I am seeing, so I don't understand why it is not appearing when I view as traveler on the home page. Smart pricing is ticked off, I don't think I've ever turned it on.

No I have not changed the price on the dates I am looking at, I don't think I have ever done that, so confused. I thought it might just take overnight to reset that price when I view as traveler, but nope.

[Elisa]

Hi @Maisie1 😊, 

Thank you for asking this question here!

Did you try reaching out to customer support? Would you like me to share their contact details?

Don’t hesitate to let me know!

Warm regards 🌻,