Air BnB app is black all the time

[Jan394]

It won’t let me install or uninstall

if I click on air BnB app it’s totally black 

can’t get help from anywhere ..

please help

if I press on the app my only choice is delete not uninstall 

please help 

[Jan394]

My air BnB app is totally black 

tried everything

please help 

[Helen3]

You need to call Airbnb @Jan394 

[Joan2709]

@Jan394 

What have you tried? What type of phone do you have and what model number? (android or iPhone?) Are you still able to access your account on a desktop/laptop computer?

[Jan394]

Just can’t get into air BnB at all and I’ve been a host and super host for years 

can’t understand it 

[Helen3]

What did Airbnbbsay when you called them @Jan394 

[Joan2709]

@Jan394 

If your only choice is delete when pressing on the app...go ahead and do that. 

Delete the App

Then Reinstall the App

[Jan394]

I was reticent to delete the app in case I lost all of my data and photos and reviews etc etc that I have built up over the years ..?

will I ..?

[Joan2709]

@Jan394 

No....you won't loose any of that information by deleting the App on your phone.

[Bhumika]

Hi @Jan394 , hope you're doing well! 

I wanted to let you know that I've combined all your posts into a single post. This way, all the suggestions from hosts are collected under the same topic, making it easier to track progress and see if you've found a solution.

As host @Helen3 mentioned, have you managed to get in touch with Customer support through the desktop version of the website, since you are having difficulty in accessing the App version? 

It would be great if you could help with the device model number and phone type as @Joan2709 mentioned, it will help me to pass over the issue to the relevant team.

Keep us posted!