Airbnb Failed to Add My Company Details on the Invoice

[Meli16]

I've followed all protocols to ensure my invoice included my company's details for reimbursement, but Airbnb has provided no resolution, resulting in a huge mess on your part. Here’s the breakdown of your system’s failures:

1. Before booking: I called your support team to clarify how to add the necessary company details. I followed their guidance and input everything into your system.
2. After booking but before check-out: I noticed the invoice didn’t reflect the info. So, I contacted support AGAIN. I reiterated the details needed, and your team assured me everything would be added post-checkout. They acknowledged the details I included in the system.
3. Post-checkout: Guess what? No company details on the invoice.

this is Airbnb’s system failing to process my inputs correctly. Your automated system and customer service dropped the ball here, and that's on YOU, not the user.

I have screenshots of:
My communication with your support team where they confirmed my company details would be added.
The details I entered into your platform.

I’m now requesting full transcriptions of all calls and communications regarding this issue starting from November 4th. I need a documented record to take further action if this isn't resolved promptly.

I expect an immediate solution, including a corrected invoice with the proper details.

[Helen3]

We are a community of hosts and guests not airbnb. 

sorry your post isn't quite clear.  You have your personal name not a company name on your profile so that's what will show on your booking confirmation/invoice. @Meli16 

as a regular user of Airbnb as a guest I'm sure you will know this from your previous bookings. 

If you are a company booking on behalf of an employee then it should be set up as an Airbnb at Work booking. 

you won't get the information you want from Airbnb.