Airbnb Unfairly Suspended My Account Due to Nondiscrimination Policy

[Uzair18]

I'm reaching out in desperation after my Airbnb account was suspended without warning or explanation. To make matters worse, I'm not being given the option to appeal the decision, and I'm unable to message Airbnb support.

The situation started with a difficult guest who booked my property despite not meeting our house rules. When I politely informed them of the issue, they became abusive and sent over 50+ aggressive messages.

Airbnb's decision to suspend my account has left me shocked and disappointed, especially given my Superhost status. I've tried to reach out to support, but I'm being met with silence.

Has anyone else experienced a similar situation? Is there anyone who can help me get in touch with Airbnb support or provide guidance on how to appeal this decision?

I'm grateful for any advice or assistance during this challenging time.

[Joan2709]

@Uzair18 

It depends on what the House Rule was and why you felt the guest didn't meet it?