Airbnb suspended all my 65 listings WITHOUT any reason! Can someone help here please.

[Tricia4042]

Hi,

I am writing to appeal the suspension of all my 65 listings in one account without any given reason. As a professional Airbnb host operating over 100 apartments in Thailand, this sudden suspension has severely jeopardized my business and left me with no explanation or recourse.

I have maintained a good record with Airbnb and have had no serious complaints recently. I have always been a responsible and respectful host, ensuring that my guests have the best possible experience during their stay. This is evident from the positive feedback that I have received from my guests, and the many repeat customers that I have.

The sudden suspension of my account has caused me great distress, as I rely on Airbnb to connect with guests and operate my business. I urgently need your assistance in resolving this issue as soon as possible, as it has already been 5 days since my account was suspended.

I would appreciate it if someone in the community @Jenny @Bhumika  could provide me with a clear and detailed explanation of why my account was suspended and what actions can be taken to resolve the issue. I am willing to cooperate fully with any investigations and provide any necessary information to ensure that my account can be reinstated. 

[Helen3]

Perhaps it's because some of your listings have what Airbnb consider very low ratings at 4.3 and 4.4 for example @Tricia4042 

[Tricia4042]

Thank you Helen. But do you think it's fair that Airbnb turned off all my 65 listings just because a small part of them have low ratings?

[Jenny]

Hi @Tricia4042 

Thanks for making us aware of this.

The online community management team including @Bhumika and myself aren't customer support and the community forum isn't a customer support medium. We are here to facilitate host to host conversation and provide a space that encourages uncensored discussion about what is important to Airbnb Hosts, whilst keeping it respectful and constructive. 

That being said, wherever possible, we do try to elevate Host questions and issues internally, whilst also trying to get more information where possible.

In this case I've passed your concerns over to the relevant team and asked that they reach out to you about this, as soon as they've had a chance to investigate.

Thanks for your patience while this is looked into.

Jenny