Can't get rid of message alerts on phone app

[Ken3247]

My Airbnb app on my iphone shows that I have 31 unread messages. I can't get rid of this on the red dot that appears above the app. It is hard to notice the changes so I find myself missing messages from hosts. I contacted Airbnb support but they tell me it's an "engineering problem" without a solution. I have read many threads on this topic here and have tried every suggestion but none have worked. Any new suggestions?

[Paula]

Hi @Ken3247,

Since you posted in our Community recently, I'd like to ask if you have managed to get rid of the red dot? It would be helpful if you could share what you've tried, so our lovely Hosts can offer new ideas if you still need help.

Keep us posted.

[Ken3247]

Paula, thanks for reaching out. I have read a lot of the posts on the topic both on the Airbnb website and elsewhere, and tried the following without success:

• Deleted the app from my iPhone and reinstalled
• Logged out of app on the phone
• Changed the settings on the app
• On the Airbnb website and on the app I have systematically gone through every conversation with a host since 2015 (when I started) to see if, like email, there was a message that I had not read that was causing the problem
• Archived past conversations

Any suggestions would be welcome. I contacted Airbnb and spoke to an agent, who said she would pass it on to “engineering”. No response.

[Mike-And-Jane0]

@Ken3247 Have you ever hosted? When this happened to me it was my guest messages showing up so it might be the other way for you.