Checking out past checkout time

[Mario2788]

What are the steps to charge a guest a late checkout fee ?

[Mike-And-Jane0]

@Mario2788 

step 1 - Consider if it worth charging and getting a bad review

step 2 - If answer to above is yes then reconsider

[Martin3344]

@Mario2788 

Unless you have clearly stated to the guests that there is a late check out fee I would not advise you to try to do this in retrospect.

If you wish to introduce a fee going forward then you should make it very clear to guests both in your listing and in your communications with the guests in order to ensure that there is absolutely no misunderstanding.

Any such fee could then be reclaimed after the visit through the Resolution Centre. This could of course then run the risk of disputes / poor reviews etc if your communications and any mitigating circumstances aren't watertight.