Confirmed Booking that Disappeared off our calendar

[Angela-and-Joseph0]

Hello!

My wife and I recently went live with our Airbnb in February. We have been doing great so far except today we noticed that one of our confirmed bookings just vanished from our calendar. Even our discussion thread with our messages disappeared. Has this happened to anyone? Our payout was confirmed in our upcoming payments section, but now there is no trace of it. Much help is appreciated.

Angela and Joseph

[Sarah977]

@Angela-and-Joseph0 If it is missing both on the app and the desktop version, you'll need to contact Airbnb customer service to find out what is going on.

[Dale711]

@Angela-and-Joseph0  

This is strange, you may need to contact Airbnb Support Help Center to acknowledge the case, because you may have a double booking, yet the calendar is open and the payment is remain.

Do contact Airbnb via “ Live Chat” immediately,[ not to the Airbnb bot]  it is always someone here to answer you. 

Hope you can resolve it quickly.