Contact Airbnb: A Community Help Guide [UPDATED]

[Dave-and-Deb0]

This, I believe, is the most common questions on the Community Center.  Below is a "How To" guide on contacting Airbnb.

3 easy ways to contact Airbnb:

1. Airbnb Community Experts
2. Via Twitter Direct Message @Airbnbhelp
3. Calling Airbnb

1. Contacting Airbnb's Community Experts

The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts.  If they cannot answer your question, they have the ability to re-route you to Airbnb Specialist who will have the notes of the conversation you had with the Expert and can usually solve your question.  Please be kind to these Experts as they are not employees of Airbnb and do give their time to assist you in resolving your issue.   

Step 1: Visit https://www.airbnb.ca/help/contact_us

Step 2: From the bottom of the screen, choose either "My question is about something else".

Step 3: Follow the prompts to figure out what best describes your issues.  Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question.  Keep trying until you find something that lets you enter your question into a text box.  If you see the box that says "I still need help" at the bottom of the screen, choose that and enter your information.  If the choice you made has nothing to do with your question, please just describe this first and the Expert will still help you.

 

Once you choose the "I still need help" button, you will get a text box which allows you to enter your information.

When you submit a question, you can expect an answer back from an Airbnb Expert within five minutes but usually less.  If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you.  Airbnb Community Experts do have some access to your reservation information but if it is a question that can only be answered with account information, they will re-route you automatically.  Airbnb Community Experts are available 24/7 and again, usually you will have an answer from them within minutes.

2. Contacting Airbnb Via Twitter

I find the second best and easiest way to contact Airbnb regarding any issues I may be having is by using Twitter.  Airbnb seems to have dedicated staff who monitor their Twitter feeds and I usually hear back from them within 5-10 minutes of posting my isssue.

Step 1: Log into Twitter

Step 2: Search for @Airbnbhelp and choose "Follow" them.

Step 3: Send a Direct Message (DM) explaining your issue and wait for their response.  They may ask for information such as your listing but always provide it over DM so it is not public.

3. Calling Airbnb's Customer Experience Line

 ***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***

Here are the phone numbers for Airbnb.  If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.

United States and Canada	+1-415-800-5959 +1-855-424-7262 (toll-free)
Argentina	+54 11 53 52 78 88
Australia	+61 2 8520 3333
Austria	+43 72 08 83 800
Brazil	+55 21 3958-5800
Chile	+56229380777
China	+86 10 5904 5310 400 890 0309 (shared-cost)
Denmark	+45 89 88 20 00
France	+33 1 84 88 40 00
Germany	+49 30 30 80 83 80
Greece	+30 211 1989888
Hong Kong	+852 5808 8888
India	000 800 4405 103 (toll-free)
Ireland	+353 1 697 1831
Israel	+972 3 939 9977
Italy	+39-06-99366533
Japan	+81 3 4580 0999 +81 800 100 1008 (toll-free)
Mexico	+52 55 41 70 43 33
Netherlands	+31 20 52 22 333
New Zealand	+64 4 4880 888
Norway	+47 21 61 16 88
Peru	+51 1 7089777
Poland	+48 22 30 72 000
Portugal	+351 30 880 3888
Puerto Rico	+1 787 919-0880
Russia	+74954658090 88003017104 (toll-free)
South Korea	+82 2 6022 2499 +82 808 220 230 (toll-free)
Spain	+34 91 123 45 67
Sweden	+46 844 68 12 34
Switzerland	+41 43 50 84 900

United Kingdom

+44 203 318 1111

Hopefully this help guide helps you to contact Airbnb for any of your issues.

[Antonia105]

Buongiorno, ho bisogno di aiuto e non so a chi rivolgermi

[Susan860]

My guest in early January had a huge party, resulting in over $1,500 in damages (broken stair, broken railing, broken shower, scraped wood floors, chipped paint and woodwork, broken dishes and plants).  If anyone wants to see Airbnb gone wrong, I have over 150 photos of the damage.  (Photos also of the 23 foil packets of tobacco/Swisher Sweets used for their hookah, 7 large bottles of alcohol, 84 red cups, pot baggies, and a case of Pop It! canisters).  Six weeks later and I am nearly done with the repairs. 

I filed a claim both on my $500 security deposit and for the additional cost.  I filed on time and with proper documentation.  The guest denied the request.

I have called at least a dozen times and emails at least as many times.  The Airbnb staff on the phone are nice but cannot help.  There is no response to my emails. 

Has anyone had luck hiring a lawyer to pursue a claim with Airbnb? 

[Hannah211]

Hi, 

I have an account named Phi with email: [Email address hidden]

I'm sure that I pressed the correct password, but i dont know why i can't log in. 

So what should I do now? 

[Donna313]

Hi my name is Donna, I have a farm stay in Western Australia listed with Airbnb, I have tried to contact them for days with no luck, grrrrrrrr, I could scream the phone numbers just give engaged signals , I have tried the main San Francisco number ,no reply. My login account on my tablet has dropped off, I have bo way of contacting guests. Wish I'd never done this **bleep**e. Please help Donna

[Ioan5]

Hello,  I am having trouble finding my listing in search area , I have a double room in Reading with one bed , the cover photo is in the kitchen with a red flower and a mini fridge and frizer. The price for room is 19 pounds per night . Also I did not get my first two reviews yet , maybe this is why I can't find it ? I do not know if this is the right place to add this , thanks for any help.

[Daniel969]

I have a question as a HOST about the refund calculation from my guest's cancellation.  All of your links only allow me to ask questions if I am the GUEST.  How do I speak with or IM with a human at Airbnb? 

[Anna1313]

Hello, I would like have a compensation for 5 days. I have a reservation for 10 days. But iam living 5 days early. My host is oke. Could I receive a confirmation about it?!

Best regards

Anna

[Jnanesh0]

Hello Dave and Deb. Thank you for all the recommendations that you had to offer.

Here are few of my listings,please take a look. Any advices and your stay if you're looking forward to visitng India will be most welcomed. 

https://www.airbnb.co.in/rooms/18144110?s=51

https://www.airbnb.co.in/rooms/12956343?s=51

https://www.airbnb.co.in/rooms/21520100?s=51

https://www.airbnb.co.in/rooms/21466336?s=51

https://www.airbnb.co.in/rooms/21684880?s=51

[Raul166]

The responses from the community was unreasonable. No refund after staying in a filthy place. Justification only for the host after photos were sent to prove this disgusting place. No customer support or protection from airbnb. This was a business trip that place our employees in a bind and a filthy rental. Will never again recommend Airbnb to clients or anyone at all

[Jürgen-U--Asmaa0]

it seems to work in some places, but not in Germany and not in Morocco. This issue comes with a picture which is not interactive.

[Yovko0]

Hello there, 

Hope that you can help me. I'm from Bulgaria. I can't do my payout method. I want to use my EU IBAN number but I can't. I live in country that is in EU community- Bulgaria. I want to get my money by my IBAN account that is in euro. Like other host in Europe do.

Can someone get advise to me! How can I make this so I can get my earn money!

Thanks for your help.

[Stephanie365]

When is AirBNB going to restore "Host Voice"?

Or are the sentiments expressed by your hosts that you're not really interested in hearing our suggestions or problems valid beliefs?

[Ruth152]

Please can you give us the updated version of contacting Airbnb help. I used to be able to get someone to call me back but this option has been removed. Very frustrated

[Vincent-Kirti0]

Thanx so much Dave and Deb i will try the fone numbers. How did you mannage to get them??

It is unbelievable how airbnb changed from being a very transparent and easy going institution to this capitalistic anonymous piece of bs

[Alice495]

I thought that I am to be blamed that I can not find a way to contact ABNB... now I understand that this is part of their system.

I have a guest arriving in 2 days. He does not answer me for the last few days. Tried to call him but no answer on first phone and wrong number on the other phone...really scared somthing is wrong with this order....What can I do? Wanted to ask ABNB to try and contact him also....not sure what to do but wait to see if it a no show....

Alice

 Cyprus