Cottage Country - Not able to pin location of cottage on the map

Cindy1697
Level 1
St. Albert, Canada

Cottage Country - Not able to pin location of cottage on the map

Need assistance with being able to allow the pin to be dropped on the map to accurately show the location of the property listing.  Any suggestions on how this can be done.  The cottage I just purchased is in cottage country with no street address.  

4 Replies 4
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Cindy1697 we called Airbnb in the end but they are not good at understanding those of us who don't have a house number and/or (in our case) lived on a lane with a disputed name so it was different on different maps!

For guests we used a what3words address to help them find us.

@Cindy1697 

Yes...this is an issue as @Mike-And-Jane0 have pointed out. Once you have a guest, you are no longer able to move the map pin. That's why it's critical to get the map pin in the right location when creating the listing. Usually Airbnb has an address verification process for new listings?

 

If you have already had guests, you have to contact Airbnb to move the map pin for you. Of course, if there is no street address, then you'll have to try providing them with a GoogleMaps screen shot showing lat/long coordinates. If Googlemaps isn't showing the correct location of the property, you'll have to advise Google and ask them to do an update. Once that is done, then you can share the screen shot with Airbnb. 

 

Here is a previous post about the same issue:

https://community.withairbnb.com/t5/Ask-about-your-listing/I-has-issues-with-the-GPS-to-my-location/...

 

Naomi208
Level 4
Nairobi, Kenya

Hallo Cindy 

Happy New year 

Here is the link below on how to add your pin location correctly.

 

https://www.airbnb.com/resources/hosting-homes/a/358

 

Best wishes

Elisa
Community Manager
Community Manager

Hi @Cindy1697 😊

Thank you for asking this question in the community center!

 

I’m sorry about this. Did you try reaching out to Customer Support as suggested by our hosts? Do you need their contact details?

 

Warm regards🌻,

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