Covid-19 crisis & why I feel let down by Airbnb!

[Yossi8]

As most of you out there, all of my bookings got cancelled. I don’t blame guests who have to cancel because they have no way of fulfilling their trips. However, Airbnb kept changing the goal posts on a daily basis re what we should be refunding and I feel almost bullied into refunding trips in the future months when we’re not certain what will actually be happening. No help to hosts, being a super-host counts for nothing, is being offered. None whatsoever! Yet it’s us who are taking the brunt! Guests get refunded! Airbnb makes so much money anyway. And lately Airbnb introduced some super flexible cancellation policy filter to entice guests to book. Now how does this benefit us? It benefits Airbnb & only Airbnb because they get their hands on the guests money to help their cash flow. And when guests cancel it’s the hosts who get screwed! Anyone agrees? 

[Blanka8]

Again in July all reservations canceled .I have guests who would easily transfer for next summer but no why not to cancel for free .Thank you Airbnb go to Hell .I do not want guests money but let them come next year ?You Airbnb people would keep all that money anyway .It might have help Brian not to Bankropt ?