Hi All,I have a maximum occupancy of 10 however I would like...
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Hi All,I have a maximum occupancy of 10 however I would like this to be 8 adults and then 2 children = 10. Is it possible to ...
Latest reply
Hello! My bookings have been quite slow since receiving a poor review. I am currently in the process of working with Airbnb support on that but I wanted to get some feedback on the listing in general to see if there was anything more I could improve. Thanks for your feedback!
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I lived in the Denver area for 40+ years and loved it too!
A few things you might try to help with the creaky floors/noise and shared path to entrance:
Noise
I would change your quiet times to accomodate your guests that are in your listing below you since you have the creaky floor issue. Most Hosts have quiet times of 11pm-8am. Not sure how that will impact your personal schedule, but you may have to make adjustments, as the noise from movement upstairs caused some pretty negative reviews leading to your 4.5-star rating. You are bound to have guests again that are light sleepers, or need to get up early for a flight.
I would add potential for noise to the guest safety section as well:
Most Guests simply don't read the listing. They look at the Title, photos and reviews; that's it. To be extra cautious, when responding to a guest's request to book, I would thank them for their interest in your place and you would love to Host them! Then add a note about this is a basement apt and Host resides in upper unit. Advise it is an historic home and there may be some noise during the day (change your quiet times to 11pm-8am if possible). I would also add info about the shared entrance to this message and that some neighbors do have pets. This way, a guest can withdraw their request to book if this will not work for them and thus prevent another negative review which you cannot afford right now. @Marie8425 offered this idea of a white noise machine in each bedroom.
Shared Spaces
I would add some photos of the shared spaces (entrance to unit & driveway) with captions explaining.
I seen someone else mention they dealt with noisy upstairs floors by putting those sound machines people buy to help sleep. I forget what they were called but plays like ocean noises and such.... White noise
Hello @Danielle1781 👋
It's wonderful to see that our experienced Hosts, Joan and Marie, have shared their feedback on your listing 😊 Have you noticed any differences in terms of guests since you made updates to your listing?
If you find any of our Hosts' answers particularly useful, please don't hesitate to mark it as the best answer. You can do this by clicking the button below the comment as shown in the following image:
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All the best.
Thanks @Paula ! I have noticed that guests seem to appreciate the additional detail and knowing what to expect. I have had a few guests assure me that they love dogs when I updated the booking email to include more clear info about pets on the property. I think telling guests the "negatives" right away gives them a chance to consider and shows transparency.
I lived in the Denver area for 40+ years and loved it too!
A few things you might try to help with the creaky floors/noise and shared path to entrance:
Noise
I would change your quiet times to accomodate your guests that are in your listing below you since you have the creaky floor issue. Most Hosts have quiet times of 11pm-8am. Not sure how that will impact your personal schedule, but you may have to make adjustments, as the noise from movement upstairs caused some pretty negative reviews leading to your 4.5-star rating. You are bound to have guests again that are light sleepers, or need to get up early for a flight.
I would add potential for noise to the guest safety section as well:
Most Guests simply don't read the listing. They look at the Title, photos and reviews; that's it. To be extra cautious, when responding to a guest's request to book, I would thank them for their interest in your place and you would love to Host them! Then add a note about this is a basement apt and Host resides in upper unit. Advise it is an historic home and there may be some noise during the day (change your quiet times to 11pm-8am if possible). I would also add info about the shared entrance to this message and that some neighbors do have pets. This way, a guest can withdraw their request to book if this will not work for them and thus prevent another negative review which you cannot afford right now. @Marie8425 offered this idea of a white noise machine in each bedroom.
Shared Spaces
I would add some photos of the shared spaces (entrance to unit & driveway) with captions explaining.
Hi @Joan2709 ! Thank you for this great feedback. I checked the potential for noise and added details. I tweaked my quiet hours a bit, and I did go ahead and order white noise machines and ear plugs to provide for my guests. I have included the info about the shared entry and creaky floors at various places throughout the listing as well.
Additionally I have a detailed check in message (with photo map) that I send and I include another, more detailed comment about animals on the property in that message. I have updated my reservation message to include details on the creaky floors and shared path/pets so that guests can reconsider if these are deal breakers. I like your idea of adding a few photos of the entry path/shared spaces. I will take some and add those with captions.
I think I've captured all your feedback? Thank you so very much! Here's hoping for great reviews!
I have a neighbor whose dog always barks in the middle of the night. Some people irt bugs others like me sleep through anything haha. Doon's get so paranoid over 1 guests issue with a wood floor creak your whole ad is about what she disliked instead of why I will like. You weren't doing zumba at midnight in tap shoes lol
The ear plugs are good. My husband found a big container at Costco of ear plugs so that works what I olfer.
Until you realillo know if your floors make thatch much noise or just a negative person, she was a guest not a consultant you hired.
The possibility of noise has bee listed in the correct section.
I would add the white noise machines to your description but just use ChatWGT will put a positive spin on it.
You can ask guests before check in are they very light sleepers some people a. Don't lie and say there isn't noise but lie and make it awful when you don't know yet.. It bugged 1 guest
Another thing you might try is temporarily lowering your price. Be sure to implement some of the suggestions mentioned here before doing so. You want to get some more 5-star reviews to get your ratings up from the 4.5 you currently have.
Also a good idea...I am going to adjust my pricing for a period and see how that helps.
Hoping things pick up and these changes help 😊. One more thing, I noticed you indicated you don't have "essentials" checked in your amenities list? I'm sure you do have those, so you might want to update that in your amenities list. The strike through means you have not included those in the listing: