Did not receive a notification on booking request. Booking request expired.

[Deb4790]

It seems like I got a booking request from a verified guest sometime yesterday 06/26(not sure about the exact time because the messages don't display that). But airbnb platform didn't notify me in any channel. Neither any emails nor any mobile app notification or any SMS. I logged into your web portal, I saw the new booking request in messages and it has expired. I am pretty sure I checked the app less than 24hrs ago and didn't see any new messages/booking requests.

I am wondering if anyone has experienced such glitches?

[Deb4790]

Just heard from support. 

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I appreciate you taking a screenshot Deb. I was able to found out also that this is a new known bug in our system, and some Hosts also experienced this kind of issue. Issue started at May of this year, and our engineers are working hard to find out what is causing this.

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[Bhumika]

Hi @Deb4790 , thanks for sharing this with us! Have you noticed a similar situation with any other of your booking requests after this one?

[Deb4790]

Hello Bhumika, fortunately no, I haven’t seen this issue with other booking requests after reporting this to Airbnb. I am not sure if they fixed it or I have just been fortunate to not hit that particular technical snag. 

[Bhumika]

So glad to hear @Deb4790 that you haven't faced the bug since that booking! 😍 

If you find it again, please feel free to tag me or any of my fellow Community Managers @Paula @Rebecca @Quincy and we'll be happy to report it to relevant Airbnb team. 

On a side note, I noticed your wonderful listing and looks like the guests love it! 😉 Do you take any special care in communicating or welcoming your guests? What has been your must-follow strategy for your listing? 😃

[Deb4790]

Sure, will do. Thanks for following up on this issue.

Glad to know that my listings are appealing. Happy to share my routine with guests.

I don't do anything special but these are some of the things I try to follow:

- Respond to guests as humanely quick as possible. I usually respond within a few  minutes of receiving a message or request from a guest. I have converted some of the booking requests and inquiries even cancelled bookings into confirmed bookings that way.

- While sharing the property access codes before guests' scheduled checkin try sending a personalized message for e.g as a local how could you help them. 

- Allow early check-ins if it's feasible. As you know, early check-ins can be so convenient for some guests.

- Goes without saying but keep your properties well stocked at all times. And usually I stock it up with products from upmarket/luxury brands. Costs a bit more but goes a lonnng way in customer satisfaction.
- Clean, Cozy and high quality linens is highly desirable.

That's pretty much it. If you have any innovative strategies then please feel free to share.

[Bhumika]

These are some brilliant tips @Deb4790 😍 Thanks for sharing it with us! 

Quick responses and early check-ins can provide with such an ease for guests. I did notice in one of your reviews that guests find you super helpful and super responsive. Looks like your strategy is working really well with the guests 🎉 

Do you do any budgeting while stocking up luxury brands and products? Which one has been you most go-to brand these days? 😉 

Would you like to share these brilliant ideas and tips with other new Hosts as well by starting a new conversation? I am sure it'll help many new Hosts seeking advice! 🌻

[Deb4790]

I have all the supplies as part of the operating budget. I have not had the need for budgeting separately for supplies yet. Maybe, if there’s expansion in my portfolio then probably I will have to review the budgeting for supplies. 

About the luxury brands; I dont go overboard with super expensive brands but I usually avoid generic brands like kirkland or my local grocery store brands. There’s nothing wrong with these brands. these are great products and I use them myself everyday. But I would like to offer my guests for e.g  Method liquid soaps instead of a generic brand, Tide instead of Gain, Native instead of Kirkland shampoo and so on; you get the idea. 

[Bhumika]

That's quite an interesting approach @Deb4790 and I think your guests would be noticing this too, how much thought you've put into setting up the amenities and supplies ! Thanks so much for sharing these tips with us 😍

[Mike-And-Jane0]

@Deb4790 some requests do disappear if the stay becomes impossible. So if someone requested a same day stay at 9pm it would disappear at midnight. Equally they can disappear if someone else books the dates if you are on IB for bookings say 2 days hence.

[Bhumika]

Thanks so much for sharing this @Mike-And-Jane0 and helping us here ! 

[Deb4790]

@Mike-And-Jane0 Thanks for sharing your insights. In the scenarios you described above, did you receive an email or text message or a message on airbnb? 

[Tatyana96]

Hi Isaac 

you wrote you can lift Airbnb suspension of host account, is that true? How can you help me? My 5 listings had been suspended, 16th day now and no one from specialized team has reached out or solved. Thanks 

[Mike-And-Jane0]

@Tatyana96 I suggest you don't waste your money on @Isaac456 . Sure to be a scammer.

[Mike-And-Jane0]

@Deb4790 I think an Airbnb message - Texts seem to come sporadically these days.