What we learned here is that Community Managers can't help and Community support will HOPEFULLY give more information. Sometimes no answer is an answer and I am very pessimistic if we don't have a common action.
Airbnb DECIDED to remove some experience because they can do it. They sent an automatic email with elements which obviously do not correspond to the facts to justify their decision. This is definitevely not an appropriate way when the consequences are that some people will be unable to pay their bills in the coming months. I imagine the right thing to do now is ORGANIZE
We all feel that there is a difference between what Airbnb says about the way they care for their community and what we could observe. I believe Airbnb is fair and would reconsider its position if we bring and highlight some facts. And to get more attention and consideration from Airbnb, we could use the press and the social media:
For example, I was thinking that we could make one screenshot of our great experiences and rates, another screenshot of the automatic email from airbnb, and another one of some official Airbnb communication saying that they care for the community, and post this on social media with the appropriate hashtag #airbnb for example at the same moment when we are ready.
Airbnb admitted they removed 5000 experiences, this is enough to make a group on facebook and organize. And here's a way to find and contact the people whose experiences were removed: just list the available experiences before the 21st of june and spot the differences with the available experiences in july for example (I did it for my city Toulouse: 50% where removed... how many in Mexico?). Then we can contact these community members to join this campaign. Plus we could contact the happy people who participated to our experiences (some hundreds for mine) to repost, etc. This would make a lot of people, isn't it?
This is just an idea but I do think we could act as a real community and play as a team, not as competitors. We have nothing to loose, we feel this is unfair, we are thousands and able to organize together through social media, we have 4 weeks from now and... it could be fun because it has to!
What do you think about a this idea of a campaign? Any idea for a hashtag?
Any idea / feedback welcome!
