First timer - listing feedback

[Michael9623]

Hello,

I am a first time host.  I would like someone to look at my posting and give me some feedback on anything i need to change?  

Listing link :  Room in hotel in Aspen, Colorado, United States 6 guests2 bedrooms3 beds2.5 baths 

Thank you

[Title and content updated by Community Manager]

[Steven1869]

Hey @Michael9623 , Welcome to the community. for the listing here's a couple tips to start with;

- rearrange your photos with the photo tour feature and add captions

- try diversifying your hero photos choice have some interior shots in the 5 hero images

- you description is too short, it's the main place where you should answer all the guests questions

-Your amenities aren't complete for the Ritz-Carlton I'm pretty sure you can find more than 20 amenities

- add the "where you'll sleep" "accessibility features" sections

..

good luck on your hosting journey, there's a lot to learn!

[Kia272]

@Michael9623  You need to use the captions feature with your photos. Right now it's just a disjointed series of pictures of the property. Hard to tell which bathroom joins what room, what sizes the beds are, etc. , or even where the third bed is? The captions are so you can include additional information about the property by area. 

You also need to clarify what amenities are in the public space rather than in the unit. What's in the kitchen? Can I make a cup of coffee? I have no idea. 

I also think it should be described as an apartment in a hotel or a suite in a hotel. Room makes it sound like a .......room. 

Instead of using the blurbee put out by Ritz Carlton about living your dreams on the slopes, yadayadayada, you use that area to describe your property, and anything that guests might want to know before booking.  

Although at $1,700 a night, I don't think many will be booking, but what do I know. 

[Melissa-And-Danny1]

Wow, beautiful property! 

Here are a few tips! 
1. definitely add captions to each photos.
2. see if you can get the photos to stand out more by staging it (ie - coffee made by the coffee maker)
3. your description needs to have a lot more - such as how people check in, check out. 
4. how are you pricing it? there are ways to do this so you can maximize your revenue.

5. check off as much amenities as you can so when guests filters on specific items, you'll show up!

Good luck on the journey! 

[Lynda452]

Remember @Michael9623 , hosts can never have too many house rules !!      Tell your guests that rules protect the host(s) and the guest(s).  The golden rule says it all. Do unto others as you would have them do unto you.  I am a "Live In" host in my home & run a tight guest suite with all things most guests need to be safe, warm/cool & cozy while they are here. I provide all linens (35+decor changes). Towels, rugs, pillows, disposable paper supplies & some food items. My hosting mottoes are "NO GUEST EVER STARVES IN MY HOUSE" & "IF YOU NEED ANYTHING JUST CALL ME - If  I don't have it, I'll tell you. " 

Little things mean so much to travelers away from their own home. I make sure they know that I'm here for them to rely on during those times. Most guests appreciate that most, some guests don't care as long as the place is clean & private. A very few can make me want to stop hosting altogether !!! They can not & refuse to be pleased or are just plain mean spirited & horrible people in general. Usually I find that the event travelers that are bad guests are so bad that family & friends refuse to take them in & it shows right away. In either case unless they reveal their true nature before the reservation is made, you'll never know until after they arrive on your doorstep. Then it's too late both guest(s) & host(s) will be so miserable that check-out can't come too soon. Never have "INSTANT BOOKINGS" unless you can risk the worst of guests.

Also, never have less than 3 day reservations !! Horror stories from my first few "Hook-up" & illegal conduct reservations.  Always converse with guests (email/phone) prior to accepting their reservation.  Takes only a short while to figure out the questions to ask guests, for a safe & respectable reservation. Always protect your place from reckless guests. Don't allow any TV dismantling, gaming, pay for view on your account(s) or more than 1 or 2 vehicles at your place. Or your place will start to look like a parking lot in no time. Tell guests you do all the cleaning. I don't charge for that service. It's my home & I clean it anyway. That way I can make sure things are being respected & cleaned the proper way for all my future guests. My guests try to keep things cleaner on their own.

Like I mentioned before, Hosts can never have too many rules. I've been hosting since 2016 & may call it quits this summer. More expenses & no way to justify charging more that what I get now for rates & I'm getting too old to keep taking care of guests in my home.  "b.r.guest suite" was all that I hoped for & some things that could have never been predicted. Do what you can & stay on top of your place so guests can not take advantage of your hospitality & you'll be fine.  

Good luck in your hosting adventures. I just kept trying until things ran smoothly.  (;+)lyn