Guest damage/broke furniture

[Nora50]

My guest checks out on Friday.  Today I sent out my auto email with check out details-he replied and said - this chair broke, looks like it wasn’t screwed in correctly.   He sent a picture and the wooden arm of the chair completely broke off by the seat of the chair.   It looks to me like someone was likely sitting on it.  It’s a $500 chair.  
do I submit a request while he is still there for reimbursement?  Wait till he leaves? I hate to get a bad review but this was definitely caused by him and not a faulty chair- we’ve used it ourselves. It was fine. 

[Shelley159]

Hi @Nora50 

For me, professional repairs to wooden chairs have been relatively cheap. When weighing up the cost of the chair against the cost of a bad review, you should think of the repair cost rather than the original cost (which, as I understand, you have no hope of recovering through Aircover anyway), Hope it helps a bit.

[Nora50]

Thanks @Shelley159 - this is definitely not fixable. It completely snapped. I will have to buy a new one. 

[Nora50]

 

[Marie8425]

@Nora50 

I am very sorry, it is a beautiful chair.

Though you probably right he broke it, you are a business so you have to deal with this from a business point of view.

1.  I am assuming the Guest broke, I could be wrong,

2,  Guest states he didn't break.  I have no reason to say the Guest is a liar.

3.  I am assuming it can't be repaired.  I have a good photo. take some time and have furniture repairmen look at the photo.  

4.  Then make an educated business decision using information you receive from an experienced furniture expert.