@Mirna89, @Bhumika
Hi! I have heard that the proper way to set up a listing when one is managing a listing that they do not own is the following: the owner is set up to the the host and the co-host is the individual who is managing the property. It is up to the owner to decide what level of access they give to their cohost (whether it’s calendar and messages only, financials (they can see the amount of payout coming in each month), or more. You can have many cohosts for a property with varying access to the account. The most I’ve seen was 3 cohosts on a listing so far.
Only the primary host will be able to change the payout methods. I also think only the primary host can determine the payout percentages (if you are sharing the profits, giving a percentage to your cleaner (some people put cleaners as a cohost only with access to calendars so they can see who is checking in/out) or cohost, or a set amount paid out per reservation for the cleaner or cohost.
Please check out the Resources section for more articles on this and if that doesn’t help, call the airbnb support line to figure out how to troubleshoot your exact issue. They are helpful if you explain what is wrong, what you have tried, what you are using (computer/laptop, iOS or android app) as apps and computer access have differing access.
It is always recommended to go to the website on your computer to manage things if it doesn’t work on the app. I found this out when dealing with an issue a while back. Although they try to make things the same across platforms, full access is only through the computer. That being said I manage my listing 90% from my cell phone Airbnb app.
