Host Payout info box not showing "nightly room fee" or "nightly rate adjustment" breakdowns for some multi-night bookings

[Jimmi27]

Is this a bug? I am currently hosting a person for 4 nights. But the Host Payout info box does not show the breakdowns/expandable sections. The only other time this box should look like this, is for a single night with no discounts given. Right? This person is staying multiple nights, and has last-minute discounts applied. But the Show breakdowns links are missing, and the Nightly rate adjustment line item is also missing.

Now that I look through my other 25 bookings (past and future), there is indeed one other stay (about a month ago) that fits this bug description. A 2-night stay that also shows no breakdown of the days or discounts.

Of course I would love to inquire about this bug to the proper Airbnb support channels but I don't even know where that would be when it is just a web and app issue, not a a guest booking issue.

This problems is in both the android app and the website for me, and in multiple locations that I find this Host Payout box. Am I missing something?

Examples of this bad one, followed by I how I normally see it: https://imgur.com/a/ODItgii

[Joan2709]

@Jimmi27 

Yes...I am seeing this as well. You can take screen shots and send them to Airbnb CS.

[Jimmi27 · Accepted solution]

Update: I have received an explanation. I don't like it, and as a programmer as well, it feels lazy. But here it is.

"The guest sent an *inquiry* message, and you *pre-approved* the request which means the system will detect that it *looks like* a *special offer* that's why it's not giving you a price breakdown."

So essentially, the system can't tell if you overrode your calendar rates (more money because of bookers special requests or a less money as a discount) in your Special Offer. The mere fact of clicking Pre-Approve marks your booked duration as an abnormality, and throws it's hands up.

[Joan2709]

@Jimmi27 

Not sure what CS told you is accurate. I have seen it on a monthly stay also that was not pre approved. I have also seen it on a reservation that guest wanted to extend a stay. Both just showed a lump sum in the Host payout section instead of specifying the rate per night. Don't think it used to be like that.

[Elisa]

Thank you, @Jimmi27  for sharing the update with us!

It will help other hosts. 😊

Warm regards,