Hello everyone,
We are fairly new to the Airbnb world (a little over a year), located in N.C. While we have been getting a steady stream of guests, when we host a family that includes children and or pets, or any long term rentals (more than 30 days) we have not been so lucky. We already encountered broken furniture, coloring on the walls, shelves in our fridge broken, as well issues with the pets urinating inside the home and that's just to name a few. While we recognize the fact there will be wear and tear, we were not prepared for the amount of "damage' done on an ongoing basis. In fact, our cleaning company who does other Airbnb's in the area has told us we by far experience the most damage of homes she cleans.
My question is, we do have "house" rules, that we send prior to arrival, and are posted inside our home. If you have encountered these issues how did and do you handle? Or do we just have to decide if we don't want children/pets, yet that is the mainstream of our income.
Any input would be grateful.
Thanks so much.
Carol