Hi @Bronwen12
Navigate to your Airbnb profile, go to Account, then Payments and Payouts, and look for the Service Fee tab. If it’s not there, the option may not be available to you.
If your Airbnb account is linked to third-party software (like a channel manager or property management system), Airbnb may require you to use the host-only fee model, which is part of the simplified pricing structure. This model typically deducts a 15% service fee from your payout, with no additional fee charged to guests.
If you believe you should have access to the split-fee option, reach out to Airbnb’s customer support for clarification.
Best Regards