Hi there @Cecilia1182,
I was able to find the information that I've shared below from this article 👈 (for visibility). The email address that you have mentioned is not from Airbnb.
How do I know if an email or website is really from Airbnb?
Occasionally, people create fake emails or websites designed to look like Airbnb. These sites can be used to try to steal personal information, such as your password or bank account info. This is often called phishing or spoofing.
If you receive an email or are directed to a website that looks like Airbnb but asks for confidential information, be cautious. When in doubt, always start at the Airbnb home page. Type https://www.airbnb.com into your browser and go from there.
Check for official Airbnb domains
Fraudulent emails often come from domains that may appear similar, such as @bnb.com or @reservation-airbnb.com. But legitimate emails from Airbnb will only come from the following domains:
- @airbnb.com
- @airbnbaction.com
- @airbnblove.com
- @airbnbmail.com
- @support-email.airbnb.com
- @supportmessaging.airbnb.com
- @airbnb.zendesk.com
- @e.airbnb.com
- @express.medallia.com
- @ext.airbnb.com
- @guest.airbnb.com
- @host.airbnb.com
- @[email protected]
- @outreach.airbnb.com
- @research.airbnb.com
If it's not sent from one of these addresses, it’s not from Airbnb.
