Since we host an apartment with a king bed I decided to do a search, in the area where our rental is, and noticed our listing did not show up! This is the 2nd time that this has happened within a year for this king bed amenity! It is among other amenities, including free street parking that is also not bringing up our listing when I searched under "free parking."
Figured out that the king bed amenity has to be linked to host editing options for amenities. So, I looked on our listing editing page for the amenities and did not see an option of us to choose King bed. The option is linked to our bedroom photo but I don't believe the searchable filter is linked to that page/or photo to pull up our listing when a king bed is being searched. If it was linked, our listing would appear when a guest was searching for a king bed, in our area, during the dates our rental is available. What is being offered to guests doesn't necessarily flow to the side of the technology offered to hosts. I experienced this with the accessibility features, too.
Since there are so few rentals in our area that have king beds I am particularly disappointed by this glitch. A good bit of larger sized tall and stout people rent from us so having our king bed showcased through the filter, as an amenity, impacts our bookings. If our booking is not coming up for those who need it Airbnb is restricting guests who can book our home, or any home, that has a king bed. This is deeply concerning to me.
Similarly, we have been experiencing issues with accessibility filters and amenities not being connected and mismatched. Airbnb made recent changes that deleted our previously approved accessibility offerings- step free entrance and path. This restricts people who have step free needs from having access to our listing. Our entire rental is step free inside and outside. Again deeply concerned that different people are being restricted from having access to meet their needs. Is this a glitch or part of the roll outs that Airbnb is doing to drive visibility to guest favorites- by pushing guests towards rentals that don't quite meet their needs because they have little or no other options appearing? I hope that Airbnb isn't suppressing "less favorite" rentals in efforts to increase visibility to guest favorite rentals, at the expense of guests not being able to access rentals that will meet their needs.
Hopefully that is not the case and they will prioritize these issues and correct them right away!
Anyone having this issue as a repeat issue or for the first time- with King bed or any other amenities, accessibility or otherwise? If so, please let Airbnb know.. We don't need to use Airbnb that much anymore and may decide to leave this platform all together. Any kind of restrictive access, to those who need features / accessibility amenities and are unable to access them, just doesn't sit well with me regardless of the reasons why this continues to happen.
Karen
