Just spent 48hrs in hell myself
After 48 hours of back and forth with Support (not "investigations who cannot be contacted) whom I get the impression are not happy with "investigations" either, I get this:
**
No information on the guest, dates, issue etc etc etc. Just that, not even the person's name. I sent a response, which might get a response or I might have unnecessarily "poked the bear". We shall see.
Hello, would you mind giving me any information about "this incident"? I have not been told what the issue was, who the guest was, when it occurred and why you have decided to "note my account" of what I have no idea.
This is most unjust and quite an extraordinary outcome. Is this really how investigations are carried out by AirBnB? In summary:
1. No communication before suspending all ten of my listings, even though apparently it related to one guest at one listing,
2. No communication without my having to contact AirBnB support multiple times,
3. No information of any kind about whatever caused the suspension - I only guessed with no feedback or confirmation by AirBnB,
4. A 48 hour investigation which concluded there was an issue but no information on that issue,
5. Airbnb deciding to note my file with goodness knows what about who knows what guest about what problem.
6. A warning that if it happened again (without confirming what "it" is, my account or listing could be removed.
I am sorry that I had to write this but the process and outcome appears very unfair and inequitable to me.
I am someone who has been a Superhost for years, been a host for even more years, has hundreds of five star reviews and had thousands of happy guests.
I welcome a phone call from a senior representative of AirBnB to discuss this with me. I note that the final AirBnB communication didn't even have a name on it.
Steven Heath
**[Content removed in line with the Community Center Guidelines- Please note that it is not allowed to share Airbnb investigation and private conversations]
