Listings Suspended

[Tiara49]

My listings have been suspended although I'm a super host. I went above and beyond for my previous guest, and she called and complained I guess after a 6 day stay. Now if there was as issue why would she stay all 6 days? I have text message exchanged that everything was fine.  I don't think it is fair that they suspend accounts without getting the hosts side on what transpired. I keep calling and their telling me a specialist will contact me and no one has called me back. Please help what do I do?!!!! I'm missing out on bookings, and this is so unprofessional and stressful.

[Mike-And-Jane0]

@Christy-Schrader I used to highlight Superhosts who had been summarily suspended by Airbnb to Catherine Powell. I guess with her leaving I should now bring them to your attention.

Is there any chance you will help folks like @Tiara49 or will the guilty until proven innocent continue?

[Tiara49]

Thank you for the referral! Hopefully someone reaches out to help me! As of now still no calls, emails nothing and it seems pointless to reach out to customer support because there’s no help smh 

[Paula]

Hi @Tiara49! I'm really sorry to hear about the issue with your listing. I wanted to let you know that I've shared your case with the relevant team for their review. They will contact you directly with further advice.

@Mike-And-Jane0, thank you for consistently helping many Hosts. Please feel free to tag us, the Community Managers @Sophia, @Rebecca, @Bhumika, @Quincy, and myself, in such posts so we can quickly reach out to the Support team to get the cases reviewed.

We highly appreciate your support 🙏

[Tiara49]

Thank you! Is there a direct line to speak to someone in the specialist team? How is this even possible without getting the hosts side of the story? Do the specialist actually look at when the reservation is made and when the complaint is made? I just don't understand how a guest can stay for 6+ days then make a complaint after they check out and now my whole account is suspended. Its unfair and unjust.

[Tiara49]

 @Sophia, @Rebecca, @Bhumika, @Quincy, @Christy-Schrader @Paula what is the review process look like for these type of cases? Noone has reached out to me and I'm so stressed out.

[Marcin65]

Hello @Tiara49. I checked your profile on AirBnB. You have two offers that are visible and I can book them. Has the problem been resolved yet? If so, please write information here. We will not wonder whether the case still requires intervention.

Best

Marcin

[Tiara49]

Thank you for the help community! The issue has been resolved and I am currently back relisted. I never received a call or any information as to why I was suspended but i'm happy the issue is resolved.  Thanks again.

[Tatyana96]

I’m in a same situation. All my listings had been suspended for 15 days!!! Although I’m a Superhost. Guest retaliated with false accusations after I followed Airbnb policy of no refund on the day of check in for his cancellation request. Countless calls, messages to Support, but No one from Specialized team has ever reached out in 15 days! Customer Support closes cases without solving, escalated my issue every day but no resolution. Run arounds, apologies.  I don’t understand why suspending NOT 1 but ALL listings WITHOUT FIRST CONTACTING HOST TO HEAR HER SIDE, DO INVESTIGATION FIRST & if FOUND GUILTY THAN SUSPEND??? So any guest fabricates false complaints to exploit Airbnb system for personal gain & Airbnb is in a full support of such behavior & punishes hosts by putting them out of business!! Soo unfair & stressful to hosts! What do I do in my case? Kindly asking Can someone please help ? 

[Tiara49 · Accepted solution]

As of Today 5/30 I am back relisted and the issue has been resolved!

[Paula]

Thanks so much for the update, @Tiara49! I'm really glad this has been resolved for you.

Please keep us posted on how everything goes 🙏

[Ekua2]

Hello, I am having a similar issue here. My guest gives a complaint and all my five listings are suspended without any communication with me. It's been 10 days, I keep calling and chatting, and the ambassadors keep closing the case without resolving the issues. Please help! This is peak time for booking so I am able to pay off my loan for setting up the listings. I will be grateful to resolve this problem.