My calendar on desktop has turned all grey HELP!

[Noelle194]

Hi, I'm a new host and have recieved a number of bookings.  I was able to link my VRBO calendar without issue, but now suddenly I can't see my AirBNB desktop calendar.   I can see it on the app on my phone.  On desktop all the days are grey with no prices.  Reasons could be (1) I recently set it to Smart Pricing, since then it's not showing properly, (2)I experimented with Guesty and then disconnected my calendar from them but it created some havoc (3) maybe it's waiting for my bank info to verify? but it's still accepting bookings (4) maybe there's some other setting.  Why would it work on my phone app but not desktop?  

[Joan2709]

Hi @Noelle194 

It should not have anything to do with Smart Pricing. 

- Check your calendar availability settings

Looks like you have set Airbnb to only available for 3 months? Check your Vrbo calendar availability settings as well. If the calendars are linked, one calendar availability setting will affect the other:

[Rebecca]

Hey there @Noelle194 👋

@Joan2709 has give you an idea of what might be causing the grey area on your calendar? Has this helped solved the problem at all? 

@Joan2709 - thanks so much for stopping by. I hope you're doing well. 

[Joan2709]

Hi @Noelle194 

Have you been able to resolve the calendar issue? If not, please post a screen shot here so we can better assist you with diagnosing. At least bookings are coming thru. You mentioned connecting and disconnecting from Guesty, so might be on the right track there?

[Noelle194]

Sorry @Joan2709  I did not reply earlier. Thanks to everyone for all the help. I had to delete each block day by day on vrb to clean up the issue. Could not be unblocked as a group of days. Multiple calls with customer support to no avail. At this point it’s no longer affecting my ABB. I unlinked the calendars and cleaned up VRB then relinked. 

[Karen4131 · Accepted solution]

@Noelle194 I believe that in VRBO, you have opted to begin with a fully blocked calendar. I encountered this issue as well. I have since closed my VRBO account, so unfortunately, I cannot provide you with a screenshot of the workaround. However, I found it quite straightforward to resolve within VRBO. Simply go to the Calendar section, and there should be an option to remove the function that automatically blocks all days by default.

Best regards, Karen

[Karen4131]

VRBO writes: 

Delete a calendar block:

1. Log in to your account. 
2. Select the listing if you have more than one rental property. 
3. Select Calendar. 
4. Hover over the block that you want to edit.
5. Select Delete. 
6. Select Go ahead again in the pop-up window.   

Once saved, you'll be able to receive bookings on these dates again.

[Noelle194]

Thanks - in this case it was a bizarre day by day blocking. Took hours to unblock even with three calls to customer support.