My payouts have been held back since December with no resolution from airbnb. Please help!

[Tucker1]

Hi there. Not sure if other hosts have had this experience, but my payouts have ben impacted since December 2021 because of a glitch on Airbnb's end, and I am running out of patience. Although I have had no issues with airbnb on the web browser, the app on my phone has asked me to verify my birthday at least 50 times since then, which I have done. I have spent over 7 hours on the phone with customer service, being promised resolution by any number of reps who run it up to a manager, tell me to wait three days, give their names, a case number, and then disappear forever. I am really at my wit's end here and have well over a thousand dollars held back at this point. Any ideas? I am sick of talking to customer service since they do nothing. 

[Sybe]

Hi @Tucker1 ! I'm so sorry to hear about this. I'm sending it to the team right away.

They'll be in touch with you though if I get any updates in the meantime I'll let you know. Hopefully we can get those missing payouts to you as quickly as possible.

[Tucker1]

Thank you, yes I’ve spoken to 8 or more customer service reps, and they’ve spoken to their managers, but no one seems to be able to resolve this. very frustrating!