Our payments have been frozen

[Maria18805]

Hi all,  we ve got a message that some important owner evidence is needed so as to start getting our payments again. I have talked to several people from the support, I have uploaded my father's ID (he is the owner,I am dealing with the platform etc) and I had to drive to our house to even take a live picture of my father apart from submmiting his ID.

Days have gone by and still nothing. I write and write again and get no response.

We just had our third guest for whom we haven't got our money and we are really frustrated. 

Is there any other action i could take?

How long does it take to verify the evidence i have provided?

[Mike-And-Jane0]

@Maria18805 The owner of the property is possibly irrelevant. Who's 'owns' the account and the listing? It is this person that Airbnb will want to have ID for (I think).

[Maria18805]

Thanks for the answer! I have provided my ID as the user of the account and a picture of me as asked as well.. I mean what else can I send, a pic of my cat? it's been more than 15 days and we are really upset..I mean ok I understand the need for official verifications etc but with just a look at our critics one can tell everyting is legit.. 

I ve found a local number and will try calling in casse i sort it out.. thanks for answering again!!

[Bhumika]

Hi @Maria18805, thank you for sharing your thoughts on the process and really appreciate you for letting us know that you've already filled in the required information as asked. 

I have also reached out to the team that may have some more information about the verification process. In case they need any clarity on the details, they should be reaching out to you directly.

On a side note, although it seems like you are already familiar with the verification process, I wanted to share this article that talks about Verifying your Host account just in case you wanted to explore the details of the verification process.

[Maria18805]

Thank you Bhumika, your reaching out to the team is much appreciated.