Retaliation review can not remove

[Nam1053]

Dear,
I haven’t been received airbnb support when i receive a retaliation review. The guest is check-out very late and when we told them, they are not good and leave a retaliation review, but when i contact airbnb support, he told that the review can not to remove by content of review is not enough (because this is a retaliation review so all star is 1 star and don’t have any value content with this review) although i provided all proof and picture message about this. And i am warning by airbnb becaseu these review are 1 star for us (although i have 1,9k review and i am a superhost for 3 year with 4.9 all star).
I feel very unfair with this.
This is the code of booking: ** (for anyone work for airbnb check)

1. Guest violating the retaliatory review does not follow the check-in and check-out rules
https://www.airbnb.com.vn/resources/hosting-homes/a/a-simpler-way-to-dispute-retaliatory-reviews-552

2. Retaliation reviews with no experience related information

https://www.airbnb.com.vn/help/article/2673

Guest reviews have violated the above 2 contents of airbnb, but airbnb support said it not. I can not understand, we are too disadvantaged when guests violate such retaliatory guidelines and reviews that airbnb still accepts.

And now we are warning account by this review. Airbnb warned we can be stop account by this review (i don’t know this is automatically warning or not ?)

If anyone can read the feedback, please help me, research the messages between guests and us about over check-out (special is time to send) and treat us fairly.

**[Reservation number hidden - Community Center Guidelines]

[Bhumika · Accepted solution]

Hi @Nam1053 ,

From your post, it seems like you have already looked into Airbnb Review Policy and How to appeal retaliatory reviews articles. I reached out to the Support team as well and got to know that they have already gotten in touch with you regarding this.

However, I read your most recent reviews and they sound so positive and ring you as an amazing Host!! I am sure many potential guests would consider the recently positive reviews posted for you. Wishing you the best for future bookings and guests! 🌻

[Nam1053]

Dear @Bhumika , 

Many thanks for reply me and best wishes to you.
i am extremely disappointed with airbnb support as i have provided proof of guest intentionally late check-out and leaving retalation review. currently my listing has been suspended by airbnb even though I'm superhost with almost 200 reviews for this listing and average review score for this listing is 4.93, so disappointing.

why ?