Service fee tab is not visible on Payouts & Payments

[Sara10416]

HI, I want to share the hosting fees with the guests (night now I'm paying 15%) and the service fee tab is not there. Can someone help?

[Sara10416]

I still haven’t been able to fix this. 

[Shelley159]

@Sara10416 

If you have fixed the description, perhaps it takes some time for the system to declassify you as a hotel? You can perhaps check with customer support - we are hosts trying to help, but we cannot see how Airbnb's system classfies your property internally. My feeling is that something about your listing probably caused your property to be classified in one of the categories that cannot apply a split fee.

[Sara10416]

Hello again, it’s been 4 days and Airbnb isn’t doing anything about this issue. They are not even calling me back when they say they will. What can I do ? There must be someone I can escalate this to ? I’ve already lost more than $1500! Any help is much appreciated! 

[Sara10416]

Meaning how can I list it as ci do and not condo-hotel 

[Shelley159]

Yes @Marie8425 

Maybe you're right, perhaps it's picking up the word hotel in the description!