Superhost supper in country of location, safety and care

[Ingrid345]

I messaged but I don’t see it reached you.  I will take a screenshot this time.  

Thank You! For your message.  

im in a situation  and I’m being told I am ‘abusive’ and therefore violating Airbnb protocols.  

I can’t get any pertinent information and I don’t completely understand what’s going on.  The only resource I have is email and I’ve been waiting 2 days for clear open and transparent communications….. the same as I have been asked to provide in my superhosting.  

1.  I made entry to repair my ac unit 

2. the guest messaged me I violated privacy issues 

3. I called her and told her I only went in with the tech to repair her ac and m locked and shouted housekeeping 

4.  She must have had an undisclosed camera (a violation of our policies)

5.  She handed it the phone to a male person who became abusive with me and I disconnected the call. 

6.  2 males and the guest came during dark hours (I repaired the ac unit around 2pm) and left the listing with the door Unsecured.  

7.  I called Airbnb over 20x trying to get us based support without success.  
8.  An hour later my account and calendars were suspended.  
9.  No proper contact has been made by a person that speaks my language to support or care for my health and safety 

10.  I can’t work or receive new guests until an undisclosed amount of time 

11. I can’t appeal what is happening to me for 30 days.  
….I am waiting for help 

Thank You! For asking 

[Jenny]

Hi @Ingrid345 

Have you managed to speak to someone at Airbnb about this yet?

Jenny

[Ingrid345]

I was banned on 4/17/2022.  I requested an Appeal as is my right to perform.  I submitted a letter with documentation yesterday for my appeal.  I performed this eve though upon looking online it showed it probably would not help me. 

I was able to demonstrate in my appeal that the accusations leveled against me were in accurate.  I was also able to demonstrate who I am, what I stand for, and how this guest was specially cared for while here.  

I am happy 😃 to say I was fully reinstated about an hour ago.