Hi @Rebecca and @Kia272 ,
My apologies for the delay in feedback after all your amazing support.
I was a little 'stunned' for a while after the experience and thought to keep my head down and keep moving.
I can say I am very happily hosting again and somehow because a SUPERHOST last week .... not sure how this happened after the guest complaint.
Most likely because of your wonderful help, Airbnb did have a phone call with me where I presented my side on the issue. Airbnb also sent a follow up email about their decision, I was not very clear on what this meant. It did note the complaint is permanently on my record. I will have to reread the message to understand it properly.
Airbnb were very professional and understanding on the call and resolved the issue quickly, which was very much appreciated.
I am being more diligent about learning the Airbnb process and getting a better feel on guests.
Luckily I have had some exceptionally lovely guests of late and more 5 star reviews - this has helped a lot.
I really appreciated the support from both of you and the Airbnb community.
Hopefully I only have good news ongoing.
thank you all
