suspended account

[Andre298]

Hi, My friends, My account has been suspended since November 22nd and 23rd, because I sent the wrong message about where there was an açaí store. 17 days without a response with a standard message, the service has always been fast, I have been a partner for 5 years, there is a lack of empathy with the hosts who are also important part of the whole context?
thanks

[Andre298]

my message was sent today.
Good morning Arnelia, thank you but allow me to say, since November 22nd, airbnb service has always been agile, please, more empathy with the hosts is part of the context of 5 years of partnership, the analysis was a message for another guest "as soon as our review is complete." It's been 19 days, waiting, thank you for your understanding and empathy.

Worse, I don't know what I did, one stay the guest had a fight with the valet because she didn't want to leave the key in the parking lot, (it was in the rules) and a message was answered incorrectly for her later.