A couple of weeks ago I had an IB for 2 guests arriving that night. I called them 2 confirm they were from the same household and they advised that they were actually a 3rd party booking on behalf of colleagues working in the area.
I told them that I didnt take:3rd party bookings nor could I take guests from 2 households. As it was a same day booking they couldn’t cancel without penalty so I spent an hour on hold to CS.
They advised that it should be listed in your house rules if you can only accept one household but I stated my case for the 3rd party booking but they dinged my stats and blocked the calendar., 🤔