Dear all,
On July 2022, I had a couple with several dogs coming to my brand new house in Paris. They left the house on a terrible state, dirty with dogs sleeping in our beds but more important with extremely deep and expensive damages including breaking tiles and sink in our brand new marble luxury bathrooms.
We immediately request Air Cover that in the first week insured us that the damages will be refunded. We did then the reparation for more than, 4 900€ of costs.
Since then, and after requesting from all invoices, airbnb has totally abandoned us in that situation. We sent more than 90 emails, I have made more than 85 calls to the client service with all the time a promise of the service to be called back for a quick resolution and with never any called made.
I could never imagine such a way for airbnb to treat their clients. I have filled a police report, even wrote to the director or AIRBNB France Emmanuel Marill, and still, strictly NO ACTION from airbnb.
Has someone already experienced such a chaotic experience with airbnb ?
after more than 90 emails to
